Team Manager - London Heathrow Airport T4

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We are hiring a Team Manager to join our Heathrow Terminal 4 store, where you will play a key role in delivering exceptional client experiences and driving commercial success. Working closely with your team on the shop floor, you will inspire a culture of service excellence, fostering meaningful client relationships while bringing Burberry’s values to life every day. This role combines people leadership, client engagement and operational excellence to maximise store performance across all product categories. As a Burberry ambassador, you will create an environment where both clients and colleagues can thrive.

RESPONSIBILITIES

• Lead, coach and develop team of 3 to deliver exceptional service and elevated client experiences.
• Drive commercial performance by achieving sales targets and contributing to the overall success of the store.
• Foster a client-centric culture that builds long-term relationships and encourages client loyalty.
• Collaborate with store leadership to identify opportunities for business growth and continuous improvement.
• Ensure operational standards are consistently maintained, supporting an efficient and premium store environment.
• Champion Burberry’s values and brand vision, inspiring the team through visible leadership on the shop floor.

PERSONAL PROFILE

• Experience leading teams within a customer-focused retail environment.
• Strong ability to inspire, coach and develop individuals to achieve their potential.
• Knowledge of Heathrow operations and clienteling within an airport environment
• Commercial awareness with the ability to balance client experience and business objectives.
• Adaptable and resilient, with a proactive approach to problem-solving and decision-making.
• Passion for luxury retail, exceptional service and delivering memorable customer experiences.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.