Operations Executive - 12M FTC

Selling your home shouldn’t feel like guesswork. At GetAgent, we collate data to show homeowners which estate agents really deliver. The result? Less stress, quicker sales, and happier movers.

We are a growing team of 85+ incredible colleagues working tirelessly to support 20,000 homeowners a month to navigate the complicated process of selling property

Together, we are transforming the experience of selling your home.

Role Overview

Our operations team are integral to the success of the internal workings of GetAgent, as well as the success of our partner agents. We're looking for an Operations Executive to join the team on an initial 12 month fixed term contract; with the possibility to move into a perm role. We are looking for an intelligent and capable individual who is eager to learn and is passionate about shaping processes; ultimately you will be assisting GetAgent on our journey and supporting our growth.

What You'll be doing

• Manage the email support system, reply to enquiries and log customer information.

• Assist in developing and maintaining partner relationships, resolving any issues in a timely manner and escalating through the appropriate channels if necessary.

• Call clients to confirm the status of property sales and check on progress.

• Use our bespoke software to track a property's journey and update the database accordingly.

• Resolve disputes in a fair and professional manner.

• Assist the Operations Team with administrative duties when required.

What we'll need from you

• Ability to organise, multi-task and prioritise, often switching quickly between tasks

• High level of accuracy, following processes and managing queries efficiently

• Ability to calmly handle issues/complaints and find solutions

• Comfortable Speaking over the phone, providing a high level of customer experience.

• Excellent writing and numerical skills

Desired/Beneficial Experience

• Some previous experience in a similar position

• Experience/Interest in the UK property Market

What's in it for you

• £30,000 starting salary

• Comprehensive Benefits package (Including Private medical Insurance, Company pension, Wellbeing allowance and more - head over to our careers site for more information)

• Hybrid working (3 days onsite in London, 2 days WFH)

• Full training & development plan to support your ongoing growth

• A great team in a supportive and growing business