Senior Strategic Account Manager - Travel Industry

Job Description

Senior Strategic Account Manager - Travel Industry

Location: London - Hybrid (client office approx. 3 days per week)

Salary: £120-140K base + OTB (25–30%) + Benefits

We are working with a global technology consultancy that is looking to appoint a Senior Strategic Account Manager to lead and grow key enterprise client relationships within the travel and transportation sector .

This is a senior client-facing role responsible for managing large-scale strategic accounts while driving growth and ensuring successful delivery of complex technology services and custom software solutions.

You will work closely with senior stakeholders on the client side - including engineering and technology leaders - while partnering internally with delivery teams to ensure high-quality service delivery and continued account expansion.

The role is London-based with a hybrid working model , requiring regular visits to the client office (approximately three days per week).

The Role

This position sits at the intersection of client relationship management, delivery oversight, and strategic account growth .

You will act as the primary senior contact for enterprise clients , ensuring strong partnerships while identifying opportunities to expand services and increase long-term value.

Success in this role requires strong experience working with enterprise clients in customer-facing industries such as travel, retail, transportation, or loyalty platforms , alongside a solid background in technology services and custom software delivery .

What You Will Be Doing

• Managing and growing strategic enterprise client relationships within the travel industry
• Acting as the primary point of contact for senior client stakeholders and executive leadership
• Developing and executing strategic account plans aligned with client objectives
• Overseeing the delivery of complex technology services and custom software engagements
• Managing overall account performance including revenue, profitability, and growth
• Identifying new business opportunities within existing client environments
• Collaborating with global delivery teams to ensure successful project outcomes
• Supporting executive-level engagement across engineering, technology, and business stakeholders
• Monitoring engagement performance against agreed account metrics
• Managing contract compliance, billing, and commercial performance
• Supporting risk identification and mitigation across complex engagements
• Coordinating with third parties involved in service delivery when required
• Providing regular reporting on account performance, opportunities, and strategic priorities

What We Are Looking For

• 10+ years of experience in account management, sales, consulting, or customer-facing technology roles
• Proven experience managing large enterprise accounts with multi-million-pound revenue responsibility
• 5+ years experience working within travel, retail, transportation, loyalty platforms, or other customer-facing industries
• 3+ years working within technology services or consulting organisations
• Experience delivering or managing custom software development services
• Strong understanding of software development lifecycles and modern technology environments
• Demonstrated ability to work with senior client stakeholders and executive leadership teams
• Experience managing large, distributed delivery teams and complex engagements
• Strong commercial awareness with experience managing account revenue, margins, and growth opportunities
• Excellent communication, presentation, and relationship management skills
• Entrepreneurial mindset with strong analytical and problem-solving abilities

Additional Information

• London-based hybrid role
• Opportunity to manage high-value enterprise travel industry accounts with significant growth potential
• Competitive base salary plus performance-based OTB structure

If you would like to learn more about this opportunity or discuss your experience in confidence, apply today.