Service Manager

ROLE TITLE: T2 Service Manager
LOCATION: London / Remote
CLEARANCE: Must be eligible for BPSS

We are actively looking to secure a Service Manager to join Experis.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Job Purpose/The Role:

As a Service Manager, you will support programme and project management activities while operating within structured governance frameworks. Working closely with delivery managers, product managers, programme leads and portfolio teams, you will help ensure successful delivery through effective coordination, reporting, governance and resource management.

You will play a key role in tracking progress, managing delivery activities, supporting Agile ways of working and helping teams achieve project outcomes efficiently and effectively.

Your Key Responsibilities:

Support programme and project delivery within governance frameworks
Track progress and produce delivery reporting for stakeholders
Coordinate Agile delivery activities across teams
Support resource planning and coordination
Identify, manage and escalate risks, issues and dependencies
Facilitate communication between delivery, product and programme teams
Support backlog prioritisation and product ownership activities
Contribute to problem-solving and continuous improvement
Engage stakeholders and support alignment across workstreams
Work effectively within constraints to support successful delivery
Requirements:

Experience working within Agile and Lean delivery environments
Ability to coach and support teams in Agile best practices
Understanding of design, technology and data principles
Awareness of product lifecycle management across multiple phases
Strong operational and service management mindset
Ability to identify risks, anticipate issues and support problem resolution
Experience supporting product ownership activities and prioritisation
Strong stakeholder management skills with the ability to gain buy-in
User-focused approach with an understanding of changing customer needs
Ability to work effectively within constraints and turn challenges into opportunities
Strong communication, reporting and coordination skills
Eligible for BPSS clearance

Benefits Include:

Contributory pension scheme
Employee Assistance Program
Medical and Dental cover
22 days holiday + bank holidays
Maternity Pay/Shared Parental leave and paternity leave
Sick pay
Suitable Candidates should submit CVs in the first instance.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website