Implementation Manager

Globally, 80% of workers don’t have a desk or an office. These workers are the backbone of the global economy, the people we interact with every day in stores, on buses, in our hospitals, delivering our parcels and maintaining our buildings. The current generation of workplace technology doesn’t fit their needs, Blink enables those people to be productive, informed and engaged while on the move.

We've built a fresh approach to an old problem. Our goal is to be the #1 choice for mobile enterprise, to build the workplace ‘super-app’ that brings together in one place the people and information that matter.

💻 What will you be doing?

The Implementation team are an integral part of Blink. You’ll be fundamental in taking our customer-focused ethos to the next level, project managing and nurturing our customers through their Blink implementations.

Responsibilities Include:

• Proactively working with new and prospective customer to enable them to get the most value from our platform
• Supporting new customers through their onboarding and implementation via demos, presentations, workshops, meetings, and training
• Managing multiple implementation projects end-to-end
• Building strong relationships with key stakeholders quickly
• Planning and leading the onboarding of new customers onto our platform
• Increasing customer satisfaction, adoption, and engagement
• Identifying customers’ needs and looking for opportunities to promote other Blink features and services, where you think value can be added
• Building self-help resources, such as articles, videos, and demos, to get customers set-up and ready to launch Blink successfully to their organisations
• Automating the onboarding processes for customers using the latest tools
• Supporting with the delivery of insightful webinars, training and creating reusable collateral
• Keeping track of customer satisfaction, and coming up with ways to always improve their service and experience

Requirements

🚀About you

The successful candidate will be resourceful, inquisitive, and a fast learner, who can easily connect with our customers. You’ll be able to pick up new concepts quickly and empathise with customer pain points.

• A friendly person, who gets on well with people and enjoys their work
• Previous experience in an onboarding role, within a B2B SaaS business
• Someone excited to be involved in a scaling Implementation function and business, where you can share ideas and drive growth
• Strong project management skills, always keep to deadlines and quick to follow-up with customers
• Strong technical and digital skills, able to automate tasks using online tools
• Empathetic and sincere about solving customer problems
• The ability to work autonomously with excellent discipline
• Knowledge of SaaS software and awareness of the typical customer lifecycle within the sector
• Experience in a metric-driven environment
• Relentless in pursuit of goals, competitive and ambitious
• A self-starter, eager to learn and thrive in a high functioning team
• Track record of being the star performer on a team and exceeding the goals you set yourself - we want to win, and we want you to win!

Benefits

💚 Why Blink?

You will have the opportunity to be part of something impactful, large-scale, and meaningful. Most importantly, you’ll work for a company with a strong purpose, with an ambitious and supportive team embarking on a journey most start-ups can only dream of!

💰 Benefits include:

• Competitive salary – and equity in the company.
• A quirky, spacious, natural light-filled office in London.
• 25 days a year off (plus public holidays!)
• Learning & development focus, plus mentorship options. We’ll do everything we can to get you to the top of your game.
• Private healthcare, Ride2Work, pension scheme.

At Blink, we're committed to creating an inclusive and diverse culture where our people feel they truly belong. We value and respect individual differences, so all applications will receive fair and equal consideration without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability or age.