Telesales - Acton

About Lawsons

Lawsons is the UK’s largest independent fencing, timber and builders’ merchants and now boasts 35 branches, 700 employees and £165 million turnover, founded in 1921 and operates across London and the South East of England.

The Role

To support the Branch Manager in leading and motivating the branch team to achieve sales, gross margin and other key business targets. To grow branch sales and margins, by proactively chasing sales opportunities, finding new business, and developing relationships with new and existing customers.

Within the Sales element of the role, you will engage with our customers over the trade counter and by telephone. You will be the first point of contact and the perfect host for our customers (Trade and Retail). You’ll advise customers on the most suitable and advantageous products to use and promote add on items. You’ll maintain a high standard of presentation within the trade counter and offer excellent levels of customer service at all times.

The working hours for this position would be Monday - Friday 07.30 - 17.00 and every 2nd Saturday 08.00 - 12.00 = 44.5 hours per week.

Branch Postcode - 2/4 Colville Rd, London, W3 8BL.

What is in it for you…

• Salary range from £30,000 - £33,000 depending on experience
• 25 days Holiday + Bank Holidays + 1 Celebration day
• Supportive work environment with career advancement potential
• Pension Scheme
• Death In Service Scheme
• Employee Assisted Programme

Key Accountabilities:

• Help to exceed branch Sales, Margins, and Gross profit
• Comply with company audit requirements
• Respond positively and effectively to customer's needs
• To effectively answer trade counter and telephone sales and quotation enquiries quickly, accurately and efficiently.
• Conduct outbound calls to prospective clients to generate sales and qualify leads.
• Source materials needed to meet customer requirements for items not stocked through the correct channels
• Cultivate and maintain exceptional standards of customer service and ensuring Lawsons Best Practice, Standards and Company Policies are met
• Deal with customer queries effectively, pleasantly and in a timely manner
• Assist in the company stock counts, ensuring stock levels are maintained and merchandised
• Build rapport, be polite and courteous to customers
• Be vigilant to prevent loss of product by theft etc.
• Provide feedback to management on market trends and customer preferences.

We would love to meet someone who...

• Has previous Sales experience working in a Builders Merchants (essential to this position)

• Demonstrates a positive and friendly attitude, and enjoys managing a team to deliver and drive Sales.
• Will promote and adhere to the company's cultures, values and professionalism
• Holds excellent interpersonal skills, confidence and ability to approach customers
• Is excellent in communicating, influencing and negotiating
• Has experience in developing positive relationships with trade customers
• Has excellent IT Skills.
• Is highly motivated with a target-driven attitude.
• Has the ability to multitask and manage time effectively.
• Is competent in using CRM systems and phone systems.
• Holds a professional approach and will promote and adhere to the company’s culture and values.