Care Delivery Executive

Job Title: Care Delivery Executive

Location: Central London Office (4 days a week, 1 day WFH)

Salary: £33,000 - £35,000

Benefits:

• Pension
• 25 days holiday, excluding Bank Holiday
• Company Events

Our client is revolutionizing healthcare delivery with innovative solutions that empower individuals and communities to achieve optimal health. As they continue to grow, they are seeking a passionate and dedicated Care Delivery Executive to join the Operations Team. This role is integral to ensuring that care delivery services are operationally robust, efficient, and aligned with their mission of providing compassionate, high-quality, personalised care.

Position Summary

The Care Delivery Executive will play a key role in the day-to-day operational delivery of care services, ensuring that care packages are coordinated, monitored, and continuously improved. Working closely with health and social care professionals, personal assistants, and internal teams, you will ensure that our processes are streamlined, compliant, and scalable while maintaining the highest standards of personalised care. You will also participate in an on-call rota to respond to urgent operational issues outside of standard office hours.

Key Responsibilities of the Care Delivery Executive

* Operational Care Coordination: Plan, schedule, and coordinate care packages, ensuring resources are allocated effectively and services are delivered on time. Continuously refine processes to maximise efficiency without compromising quality.

* Stakeholder Liaison & Advocacy: Serve as the primary contact for care seekers, families, and personal assistants, ensuring needs are met while advocating for optimal care outcomes.

* Compliance & Quality Assurance: Maintain compliance with health and social care regulations and internal operational standards. Conduct performance reviews, audits, and process checks to ensure consistent delivery quality.

* Performance Reporting & Analytics: Monitor care delivery KPIs, patient satisfaction, and operational metrics. Use data insights to identify inefficiencies and drive measurable improvements.

* Cross-Functional Collaboration: Partner with leadership to develop strategies that enhance operational workflows, improve service scalability, and strengthen the overall care experience.

* Continuous Improvement: Actively contribute to refining operational procedures, implementing best practices, and supporting system enhancements to keep pace with a fast-growing healthcare environment.

* On-Call Support: Take part in an on-call rota to handle out-of-hours operational matters, ensuring continuity of service and timely issue resolution.

Requirements of the Care Delivery Executive

* Proven experience in care coordination, healthcare operations, or patient management, ideally within a home care or community care setting.

* Strong operational knowledge of home care scheduling systems, patient care protocols, and regulatory frameworks.

* Demonstrated ability to streamline processes, manage workloads efficiently, and maintain service quality in a dynamic environment.

* Excellent interpersonal and communication skills to build trusted relationships with care seekers, families, and service providers.

* Data-driven mindset, with the ability to interpret performance metrics and implement operational improvements.

* Willingness to participate in an on-call rota to support operational continuity outside normal office hours.

* Experience in a fast-paced or scaling health or social care organisation is highly desirable.

Real Recruitment Solutions is committed to a policy of equal opportunities across all areas of our business and at all stages in the selection process. Acting in accordance with the Equality Act 2010 and guidelines given by the REC, we treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital status, age, disability, race, ethnic or national origin, religion, political beliefs or membership or non-membership of a Trade Union.

From advertising vacancies, conducting candidate searches, selecting CVs, discussing vacancies and submitting details to clients through to interview preparation and at offer stage, Real Recruitment Solutions ensure that each candidate is assessed only in accordance with their merits, qualifications and ability to perform the relevant duties required by the particular vacancy.

Real Recruitment Solutions place an obligation upon all staff to respect and act in accordance with this policy and consistently review regulations as laid out by the REC to ensure our policy is updated and relevant across all aspects of recruitment in order to avoid unlawful or undesirable discrimination