Field Service Engineer - Canon Printers

Field Service Engineer – Canon Devices Location: London Salary: £36,000 – £42,000 Company Car, Pension & Additional Benefits Job Type: Full-Time, Permanent Are you an experienced Field Service Engineer with a background in Canon print technology? A well-established managed print and document solutions provider, recognised as a Canon Platinum Partner, is seeking a skilled professional to join their expanding service team in London. We're seeking someone who lives either inside the M25 or The Role: As a Field Service Engineer, you will be responsible for the installation, maintenance, and repair of Canon MFDs, ImagePRESS, and Production Print devices. This role is perfect for a confident electromechanical troubleshooter who thrives on delivering first-time fix solutions and exceptional customer service. Key Responsibilities: Diagnose and repair Canon multifunctional and production print devices Install and configure devices on client networks, including scan-to-email and scan-to-folder Set up and maintain Fiery controllers and associated software Provide both on-site and remote technical support Maintain accurate service records and update asset information Deliver a high standard of customer service, building strong client relationships Escalate unresolved technical issues appropriately and report recurring faults Ensure timely and effective ticket resolution in line with SLAs What We're Looking For: Canon-certified or experienced with Canon MFD and Production Print equipment Strong knowledge of Fiery controllers and network integration Excellent fault-finding, diagnostic, and troubleshooting abilities Customer-focused with strong communication skills Organised and capable of working independently or within a team Full UK driving licence Based in or willing to travel throughout London, ideally located by the M25 What’s On Offer: Competitive salary (£36,000 – £42,000) Company car and fuel card Pension scheme Ongoing training and development Supportive and collaborative team environment This is a fantastic opportunity to join a forward-thinking business committed to high standards of service and technical excellence. Apply now to take the next step in your career as a Canon Field Service Engineer