Reservations Agent - Reservations - Jumeirah Carlton Tower

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.

From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Carlton Tower

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury.

The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with London’s largest naturally lit swimming pool.

About the Job:

An opportunity has arisen for a Reservation Agent to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:

• Process telephone and email reservations according to room and rate availability, ensuring that full and accurate details are obtained and input accordingly into Opera.
• Deal with travel agent bookings, vouchers and credit requests, ensuring that the hotel’s policy is adhered to at all times.
• Process all SynXis reservations and extranet messages ensuring that all bookings are accurate.
• To be fully conversant with rate groups and sales accounts procedures.
• To ensure that all reservations standards and procedures are met with regard to reservations and system input.
• Update reservations, to input and record cancellations and amendments, making sure all bookings are accurate.

About you

The ideal candidate for this position will have the following experience and qualifications:

• At least 2 years’ experience as a reservation agent role in a 5 Star Front Office or Reservations Department.
• Excellent level of English.
• Competent computer skills, word, excel, power point.
• Excellent communicator at all levels.
• Effective organizational skills, able to prioritise tasks and self-manage a demanding workload.

About the Benefits:

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Competitive salary + excellent service charge
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Jumeirah perks website access – discount
• Dry cleaning of uniform or Business attire
• Meals on duty