Service Supervisor - Scotec
- Day-to-day management and coordination of Service Engineers and Field Technicians
- Provide technical assistance and guidance to the Service team
- Establish and plan engineers' routes, including re-routing on the MS2 app to maximise production and reduce travel times, fuel costs, etc.
- Ensure all planned visits are completed per calendar month
- Review and influence engineers' productivity
- Handle call-outs, review troublesome lifts, follow up with clients, communicate proposals to resolve issues and coordinate resolution actions with engineers and FT's
- Manage isolated lifts to minimise downtime and ensure rapid resolution
- Coordinate external and internal training requirements and mentor the team's progression
- Undertake Maintenance Audits and ensure overall H&S compliance
- Provide customer technical support for improvement and repair Demonstrable experience as a Service or Repairs Engineer with a minimum NVQ Level 3 qualification or equivalent experience
- Engineering background (Mechanical or Electronics) preferred
- Experience managing or coordinating a team an advantage; training provided
- Clean UK driving licence - essential
- Right to work in the UK - mandatory Competitive salary reflecting skills and experience
- Generous holiday allowance: 25 days annual leave, increasing to 30 with service, plus 8 public holidays
- Secure future: pension scheme with increasing company contributions
- Peace of mind: life insurance to support you and your loved ones
- Health & wellbeing: medical cash back plan and access to 24/7 GP services
- Family-friendly benefits: enhanced leave for family-related events and emergencies
- Employee assistance programme offering confidential support for personal or work-related challenges
- Eye care: eyecare vouchers
- Recognition for longevity: long service awards to celebrate milestones
- Referral rewards: earn a recruitment referral fee by helping us find top talent
- Continuous growth: ongoing training and development opportunities to support your career journey
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