OPERATIONS TEAM LEADER - WEMBLEY

PURPOSE & IMPACT ON ORGANIZATION:

Contributes to meeting or exceeding store sales and KPI targets by:

• To undertake and control Store Operations Manual (SOM) administration duties for the Store.
• Managing and leading all operational processes within the store to provide effective and efficient back office operations.

KEY RESPONSIBILITIES:

• Has a working knowledge of the Profit and Loss Statement and the store KPIs and makes decisions based on
  sound financial judgment
• Understands the behaviour and patterns of the store’s operations.
• Actively monitors all back office and front of house interaction and processes in order to drive improvement and offer streamlined service as a business partner.
• Leads by example and ensures highly visible and effective management at all times of their team, supporting line manager and commercial managers as necessary.
• Is a role model for” operational excellence”, by utilizing the SOM and other enablers
• Consistently achieves a score of greater than 95% for all SOM and Risk Assessment Audits, and achieves/exceeds store shrink target set by Western Europe
• Ensures all internal and external store visitors are managed professionally and confidently, utilizing all available resources
• Actively supervises and coordinates the external security companies responsible for the safety of the store, ensuring full use of resources available such as CCTV and local Police radio
• Has a good knowledge of operational challenges in store and coaches other managers to meet or exceed them at all times
• Minimizes overall store Shrink encompassing (Cash, Stock and overall Cost) to actively cut cost and reduce loss
• Maintains a safe shopping and working environment by ensuring full compliance for store policy and procedure, reporting any breaches to HR and Senior Store Manager
• Ensures stockroom standards best practice is maintained at all time ensures direct reports remain compliant
• Is aware of KPI targets and actively works to meet or exceed these by using all the resources available in the Store
• To ensure the accurate training and compliance of all SOM processes to the specified area to company standard
• Complies with store policies and procedures to maintain a safe working environment in all aspects of the role including Health and Safety
• Guides and trains selected members of the store team on basic SOM processes and behaviours
• Collaborates productively and respectfully with team members to meet or exceed company goals
• Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance
• Leads own team in their own areas by being an example of good practice for departments of responsibility

KEY RELATIONSHIPS:

• Profit Protection
• Store Management
• Customers
• Peers

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

• Fine-tunes communication techniques to provide advanced level service to internal customers
• Flexibly adapts approach to accommodate the needs of multiple internal customers at the same time
• Deals professionally with difficult internal customer situations
• Uses retail and commercial expertise to drive overall store compliance
• Supports teammates by actively helping to train and support.
• Is thorough and detail oriented in maintaining SOM standards
  (additions based on market needs)

MINIMUM QUALIFICATIONS:

• Has minimum 12 months experience working as part of the retail operations environment
• Basic numeracy and literacy and advanced verbal communication skills
  (additions based on market needs)