Operations Director - Facilities Management
Job Details
Operations Director - Facilities Management
Imediate Start - competitive salary
Key Responsibilities
- Inspire and Lead Teams : Build and develop high-performing FM teams across multiple service lines, creating a culture of accountability, collaboration, and excellence.
- Drive Growth : Strengthen client partnerships, ensuring retention and identifying opportunities for innovation and service expansion.
- Operational Excellence : Champion compliance, quality, and consistency across all FM services, including hard and soft facilities management.
- Financial Leadership : Oversee budgets, performance metrics, and reporting to achieve financial and contractual targets.
- Foster Innovation : Lead continuous improvement initiatives, driving efficiency, sustainability, and service innovation.
- Proven leadership skills with the ability to inspire, guide, and motivate diverse teams.
- Excellent interpersonal and communication skills to engage with stakeholders at all levels.
- Strategic thinker with a focus on efficiency, client satisfaction, and innovation.
- Strong financial acumen, including budget management, forecasting, and cost control.
- In-depth knowledge of FM compliance standards (health & safety, statutory maintenance, sustainability).
- Ability to thrive in a fast-paced, client-centric environment with a solutions-focused mindset.
- 3+ years’ experience at director level within facilities management, property services, or multi-site operations .
- A proven track record of leading and developing teams in a multi-contract environment.
- Strong experience in managing and growing client relationships with a focus on service excellence.
- A collaborative and inclusive leadership style with an emphasis on coaching and development.
- Commercial acumen with practical knowledge of contract management and P&L responsibility.
- A strong understanding of health & safety, statutory compliance, and sustainability in FM operations.
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