Training SME

We are looking for an experienced Technical Training & Documentation Lead to own the creation, organisation and rollout of training and knowledge materials for a LoanIQ implementation. The role will work closely with LoanIQ, Lending, Product, Operations and Technology SMEs, who will provide the subject-matter expertise. The successful candidate will be responsible for turning that expertise into clear, structured and maintainable documentation and training for business and technical users.

Responsibilities

Own the training and documentation strategy and delivery plan, from discovery through rollout, adoption and ongoing maintenance.

Work with LoanIQ and Lending SMEs to capture and structure specialist knowledge into clear, usable content.

Create high-quality materials including training courses, presentations, user guides, technical documentation, process guides, quick-reference material and knowledge-base content.

Develop learning content for business and technical topics including LoanIQ processes, configuration, data, reporting, DataNet, SDK and support practices.

Design appropriate learning journeys for different audiences, including business users, operations, developers and application-support teams.

Plan training delivery, including sequencing, delivery channels, communications, assessments and feedback.

Establish documentation standards, information architecture, versioning and governance to ensure material remains consistent and maintainable.

Develop a train-the-trainer and knowledge-transfer approach so internal teams can maintain and deliver the material going forward.

Use modern tooling, including AI-enabled documentation and knowledge-management capabilities, where appropriate.

Skills

Must have

Strong experience in technical writing, training development, instructional design or documentation leadership within complex technology programmes.

Proven ability to work with SMEs to translate complex business and technical concepts into clear, structured documentation and learning material.

Excellent technical writing, documentation and information-architecture skills.

Experience producing training for both business and technical audiences.

Experience owning a training/documentation initiative end-to-end, covering discovery, design, content creation, delivery, adoption and maintenance.

Strong stakeholder management, workshop facilitation and communication skills.

Experience documenting complex systems, processes, data, integrations or software-development practices.

Strong understanding of content governance, version control and knowledge management.

Experience with modern documentation platforms and AI-assisted content or knowledge-management tooling.

Experience working within large-scale technology implementation or transformation programmes.

Nice to have

Experience with LoanIQ or other complex banking platforms.

Knowledge of corporate or syndicated lending and loan operations.

Experience supporting LoanIQ implementations, upgrades or migrations.

Familiarity with lending data models, reporting, APIs, integrations, SDKs or batch processing.

Financial services, banking or consulting experience.

Agile, Scrum or SAFe experience/certification.

Other

Languages

English: C2 Proficient

Seniority

Regular