Chief Technician Data

Job overview

This role will combine responsibilities from business intelligence, data analytics, operations analysis and digital leadership to support high-quality, data-driven decision-making within the Pharmacy Department. The post holder will serve as a digital and data systems lead, working closely with Pharmacy, Trust IT, and external suppliers to ensure robust pharmacy informatics infrastructure, high data quality, and innovative use of analytics, automation, and digital tools. The role is key to advancing the department's use of EPIC and other digital systems, embedding analytics into practice, and driving performance improvement through data.

Main duties of the job

Design and implement pharmacy performance dashboards and reporting tools using BI technologies and SQL-based solutions.

• Collaborate with operational and clinical pharmacy teams to identify performance improvement opportunities.
• Provide data-driven insight for stock optimisation, drug usage trends, risk management, and incident investigation.
• Lead stakeholder engagement for new digital solutions and analytics rollouts.
• Work with BIU and Quality teams to embed pharmacy data into Trust-level dashboards and strategic performance frameworks.
• Act as a liaison between Pharmacy, Trust IT, external vendors, and BIU to ensure system reliability and alignment with strategic priorities.

Working for our organisation

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

Main Duties and Responsibilities

Data Analytics & Insight

• Design and implement pharmacy performance dashboards and reporting tools using BI technologies and SQL-based solutions. Develop, maintain, and improve data quality frameworks across pharmacy systems, ensuring compliance with national and local standards.
• Provide expert analysis of datasets including Rx-info, IQVIA, Define/Refine, and EPIC reports to inform operational and strategic decisions.
• Actively support the development and operation of the Pharmacy Data Analytics Centre.
• Enable advanced analytics through the use of AI and machine learning to improve forecasting, efficiency, and service planning.
  Performance & Operations Support
• Collaborate with operational and clinical pharmacy teams to identify performance improvement opportunities.
• Provide data-driven insight for stock optimisation, drug usage trends, risk management, and incident investigation.
• Support the development and delivery of digital KPIs, dashboards, and intelligence products aligned to Trust priorities.
• Deliver business analysis support for pharmacy transformation initiatives, including automation and workforce productivity.

Training, Engagement & Change Leadership

• Develop and deliver tailored training to pharmacy teams on digital systems, dashboards, and analytics tools.
• Build digital literacy across the department and promote best practices in data handling and interpretation.
• Lead stakeholder engagement for new digital solutions and analytics rollouts.
• Apply structured project and change management approaches (e.g. PRINCE2, Agile) to system implementation.
  Business Intelligence & Strategic Reporting
• Work with BIU and Quality teams to embed pharmacy data into Trust-level dashboards and strategic performance frameworks.
• Ensure timely and accurate reporting to external agencies (e.g. NHSE, GIRFT) and internal stakeholders.
• Lead on analytics projects to support CQC inspections, audits, and NHS benchmarking submissions.
  Governance, Innovation and AI
• Identify, evaluate and implement new data tools, AI technologies, and analytics methodologies.
• Ensure data protection, digital security, and information governance standards are embedded in all data systems.
• Participate in research and evaluation activities to support publication and knowledge sharing. Represent Pharmacy in digital innovation and analytics forums across the Trust and ICS.
  Digital Systems & Integration
• Act as a liaison between Pharmacy, Trust IT, external vendors, and BIU to ensure system reliability and alignment with strategic priorities.
• Ensure successful integration of pharmacy systems with wider Trust platforms, supporting interoperability and seamless data exchange.
• Contribute to pharmacy’s digital transformation strategy, ensuring alignment with Trust-wide digital health goals.
  Person Specification
  Essential:
  Desirable:
• Accredited Checking Pharmacy Technician
• Qualifications in project management (e.g. PRINCE2, Agile)
• Qualifications or experience in data science, statistics or analytics (e.g. Lean Six Sigma, Python, R)
• Experience with AI/ML tools or predictive analytics platforms
• Experience working in NHS BIU or similar digital intelligence function
  Other Requirements:
• Excellent analytical, problem-solving and communication skills
• Ability to work under pressure and manage competing deadlines
• Commitment to equality, inclusion and digital accessibility
• Flexibility to adapt to evolving digital priorities and organisational goals
• Good communication and presentation skills
  General
  The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.
• To observe the rules, policies, procedures and standards of King's College Hospital NHS
  Foundation Trust together with all relevant statutory and professional obligations.
• We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued.
  At King’s we are a kind, respectful team:
  Kind. We show compassion and understanding and bring a positive attitude to our work
  Respectful. We promote equality, are inclusive and honest, speaking up when needed
  Team. We support each other, communicate openly, and are reassuringly professional

• To observe and maintain strict confidentiality of personal information relating to patients and staff.
• To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.
• This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder. It will automatically be reviewed in the event that the post becomes vacant. The Deputy Chief Pharmacist, Clinical Services will review the job description.
• All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication.
• Everyone is responsible for promoting inclusion no matter their role or team. At King’s, we want to create an environment where everyone feels valued, respected and welcomed.
• To undertake any other relevant duties, as may be required by the Chief Pharmacist.
• Nothing omitted or written here shall absolve the pharmacist from at all times ensuring that correct, professional techniques, ethics, attitudes and procedures are maintained by the staff for whom he/she is responsible.
  Safe Guarding
  The Trust takes the issues of Safeguarding Children, Adults and addressing Domestic Abuse very seriously.
  All employees have a responsibility to support the organisation in our duties by;
• attending mandatory training on safeguarding children and adults
• familiarising themselves with the Trust's processes for reporting concerns
• reporting any safeguarding child or adult concerns appropriately
  Infection Control Statement
  The post holder has an important responsibility for and contribution to infection control and must be familiar with the infection control and hygiene procedures and requirements when in clinical areas.
  The post holder has an important responsibility for and contribution to make to infection control and must be familiar with the infection control and hygiene requirements of this role.
  These requirements are set out in the National Code of Practice on Infection Control and in local policies and procedures which will be made clear during your induction and subsequent refresher training. These standards must be strictly complied with at all times.

Person specification

Qualifications and Experience

Essential criteria

• Registered Pharmacy Technician (GPhC) or Pharmacist (GPhC)
• Strong SQL and BI tool proficiency (e.g. SSRS, Power BI, Python)
• Significant experience of working in a Pharmacy (community or hospital)

Desirable criteria

• Knowledge of pharmacy computer systems

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.

King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications

King's Health Partners Academic Health Science Centre Website

King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.