Assistant Facilities Manager - FM & FOH

MS606 – Assistant Facilities Manager – FM & FOH

Salary: £38,000 – £40,000 DOE

Location: London

Overview: First Military Recruitment are currently seeking an Assistant Facilities Manager on behalf of one of our clients.

This role provides support to management of buildings along with the FM team by taking responsibility for completing basic facilities management tasks. The Assistant Facilities Manager will be responsible for ensuring that the highest standards of management, maintenance and service are maintained.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Hour of work are 0900 – 1730 Monday – Thursday & 0900 – 1700 Friday.

Duties and Responsibilities:

• You will have responsibility over running certain initiatives and/or projects independently. The role includes dealing with on-site teams, occupiers, colleagues and clients. A high level of integrity and professionalism must be demonstrated at all times.
• Support the completion of planned works, commission long term asset replacement plans, permit to work systems, monitor PPMs to ensure buildings are managed proactively, responsibly and that the service charge budgets and property plans are fully aligned ensuring compliance with CDM Regulations and appropriate communication with client and occupiers.
• Monitoring statutory and internal compliance, instructing audits, assessments and specialist advice, aligning with service partners for control documents, log books and online management systems.
• Manage contractor and supplier performance including service delivery and financial, ensuring best value and efficiencies using the relevant tools and reporting as required as well support the procurement team with tender programmes and contractor performance reviews.
• Provide guidance and support to the onsite teams in implementing customer experience initiatives to promote occupier satisfaction and retention. Using own creativity to find new initiatives that can be rolled out across sites.
• Confidently provide feedback to FOH teams when standards are not being upheld or when there are areas of improvement.
• Where required, to manage complaints in accordance with the company process.
• Learning about different occupier portals and understanding the difference between them.
• Assisting with creating and distributing occupier surveys and analysing the data received.
• Develop and implement sustainability action plans, monitor resource consumption, improve recycling and reduced carbon emissions and waste in partnership with the relevant team.
• General administrative duties in order to support the team and if required, the wider business including correspondence, written and verbal, electronic or paper, taking and circulating minutes and notes of meetings.
• Assist and complete various client and management reports as well as presenting reports including monthly, quarterly and management or ad hoc adhering to any legislative requirements including sustainability, health and safety and compliance.
• Fulfil the compliance and policy requirements in accordance with policies and procedures and the relevant legislative framework.

Skills and Qualifications:

• You will ideally be an individual who has commercial experience, experience in negotiation and customer facing. Must be a customer service focussed individual with experience of dealing with multiple stakeholders.
• Experience of working in a similar role.
• IOSH desirable.
• Committed and focused.
• A desire to learn new systems and methods of working.