Helpdesk and Desktop Support Analyst (IT)
Job Description Helpdesk and Desktop Support Analyst Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required.
- Work within the Service Desk team in supporting and delivering all aspect of services
- 1 st /2 nd line support (capable of root cause analysis)
- Remote branch support using Remote Assistance
- Active Directory user starter/leaver process
- Customer facing, support of internal banking staff, VIPs
- Maintenance and support of desktops, laptops, Blackberry's
- SLA targets
- Ad-hoc project involvement
- Ideally with experience of supporting desktop platforms for banking environments
- Experience in operational deployments. Desktop, operating system refresh cycle
- Service Desk ticket software
- Market data products
- ITIL, Microsoft certifications advantageous
- Maintains industry recognised skills through training or self-study methods
- Supporting Microsoft operating systems, office suite
- TCP/IP, basic networking skills
- Root cause analysis and remediation
- Windows 7
- Office 2013
- Xenapp published applications, support
- Desktop hardware, laptops, Blackberry's deployments
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