Assistant Quality Manager

The Bread Factory is London’s leading Artisan Bakery, known for award-winning breads, pastries, and cakes, supplying top-quality products across e-commerce, grocery, food services, and retailers such as our GAIL’s Bakeries nationwide. As our teams grow, we seek our next Assistant Quality Manager to join our Technical team.

We Care about a Job Well Done:

Since 1993, we have been champions in traditional baking with the finest ingredients and techniques. We always do things the right way, not the easy way.

We Care about Baking:

At The Bread Factory, all our teams take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are all passionate about our products and share knowledge among us all.

We Care about Each Other:

We always act with respect, empathy, and support to our employees, neighbours and customers.

We Care about Community:

We believe in minimising unsustainable practices and reducing waste. While ensuring we continue to provide everyone with nutritious high-quality food.

We Care about Nature:

We’re committed to sustainability across our supply chain—from reducing waste and reusing surplus to supporting regenerative farming that helps restore the planet.

Every day is different at The Bread Factory, but here are some of the things you will be doing:

• Support and deputise for the Quality Manager, acting as the site quality lead when required.
• Maintain, review, and continuously improve the site Quality Management System (QMS).
• Ensure ongoing compliance with BRC, HACCP, legal, and customer requirements.
• Plan, conduct, and report internal audits in line with site and group audit schedules.
• Lead and present full traceability exercises, including forward, backward, and mass balance.
• Support preparation for and participation in external, customer, and certification audits.
• Act as the primary site technical contact for customer queries, specifications, artwork, labelling, and allergens.
• Investigate customer complaints and quality incidents, completing root cause analysis and corrective actions.
• Prevent the release of non-conforming product and manage deviation and concession processes.
• Coordinate supplier non-conformances and ensure timely and effective corrective action closure.
• Manage site product sampling plans and coordinate microbiological, nutritional, and chemical testing.
• Review, trend, and analyse testing results and escalate risks where appropriate.
• Compile, analyse, and report site KPIs, supporting actions arising from trends and performance reviews.
• Deliver food safety, quality, and QMS training to operational teams.
• Coach and support QA team members, contributing to capability development and succession planning.
• Support continuous improvement initiatives across quality, food safety, hygiene, and compliance.
• Ensure accurate document control and timely communication of quality information across the site.

Our team tells us you will be a great addition if you have:

• Degree or equivalent qualification in Food Safety, Food Science, or a related discipline.
• Minimum of 2–3 years’ experience in food manufacturing within a technical or quality role.
• Level 3 HACCP and Food Safety qualification.
• Internal Auditor qualification (Lead Auditor desirable).
• Strong working knowledge of BRC standards and customer codes of practice.
• Experience managing customer complaints, audits, and non-conformance investigations.
• Strong root cause analysis and corrective action skills.
• Excellent communication and stakeholder management skills.
• Proficient in Microsoft Office, particularly Excel for data analysis and reporting.
• Ability to work independently and make quality-related decisions within scope.

What’s in it for you:

• Fresh bread daily to take home to enjoy with family and friends.
• 50% discount at GAIL’s and 40% off at The Bread Factory & The Flour Station Markets.
• 25 days holiday + bank holidays
• Discounts and Savings from high-street retailers and restaurants
• 24-hour GP service
• Cycle to work scheme