Receptionist

Receptionist

Permanent
Location: London
Hours: Mon-Fri – 08.00-17.00pm – 09.00am-18.00pm
Pay: £14.57 per hour

Join Our Team as a Receptionist!

As receptionist you are responsible for supporting the FOH Manager by welcoming visitors and staff, answering and referring inquiries and handle a variety of administrative support tasks. Be energetic, results-oriented with strong organisational, communication and relationship skills and high standard customer service.

About the Role:

As a Receptionist! you will be responsible for:

• Provide a smooth and inspirational service to our clients and visitors.
• To support and maintain reception services in a professional way which is recognized by the client and visitors for constantly providing an outstanding 5-star service and presentation
• Assist and be the point of contact for customers, visitors and clients
• Be fully knowledgeable about the building, the occupiers and services in the area
• Ensue knowledge of the site; knowing the opening hours of respective facility, exhibitions and ensuring day to day knowledge of the events taking place in the building.
• To maintain and operate the main reception desk and any other tasks related to this area.
• Comply with all required systems and protocols including FOH Manual, Assignment Instructions, emergency procedures as stipulated by Wilson James and Francis Crick Institute.
• To comply with any administration or reporting processes requested by Front of House Manager and Wilson James management team
• Assist Front of House Manager in developing and reviewing site procedures, specific for Front of House.

• Provide administrative support to Front of House Manager as directed.
• Report & liaise on a daily basis with the Front of House Manager, the teams across the site and the client representative to ensure effective communication of all matters pertaining to the management of a professional service.
• To greet all visitors promptly, completing all related reception/security procedures and offering all appropriate services to ensure guests experience a pleasant visit.
• Receiving guests, announcing them and escorting them to the waiting area, lift or meeting room if requested.
• Ensure all visitors are collected by their host from reception

• Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents.
• Financial support
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Uniform and full induction provided
• Cycle to work scheme

What we are looking for:

• Deliver excellent customer service
• Microsoft Office Skills, including PowerPoint, Excel, Word and Outlook
• Demonstrate the ability to think and act quickly in emergencies or under pressure
• Have an ability to deliver succinct and clear verbal and written reports where necessary
• Maintain a high standard of personal presentation
• Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure team effectiveness and availability
• Interested? Apply now and secure your future with us!
  Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion,
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge