Fitness Coach - 16hrs Week

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

· Hourly pay ranging from £12.50 up to 13.75 on a 16 hour a week part-time contract. The working schedule includes weekends

· Free and healthy meals when on duty

· Grow your Career

· Personal Development programmes designed to support you at every step of your career

A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ()

· Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

· Team Member Referral Program

· High street discounts: with Perks at Work

· Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

· Discounted dental and health cover

· Free Parking

· Modern and inclusive Team Member’s areas

Key Performance Indicators:

Departmental goals in relation to Financial Performance, Guest Experience and TM Experience, Relevant Quality/Brand/Safety Audits.

Behaviours and competencies which need to be demonstrated:

Teamwork, Customer Focus, Living the Values, Dependability, Adaptability, Quality, Productivity

ESSENTIAL FUNCTIONS:

Planning Activities 5%

• Schedule annual holidays – where possible in alignment with business trading cycle.

Organizing Activities 5%

• Organise yourself and your work area/tools to ensure you are able to deliver excellent customer service.

• Schedule induction programs for members.

• Understand and advise members and guests on the correct usage of gym equipment

• Report for duty on time in line with departmental personal presentation standards.

• Carry out regular pool tests

• Maintain cleanliness of reception, changing rooms, pool side and gym facilities

• Carry out fitness assessments on members as required

• Adhere to all health and safety regulations

• Promote the facilities to hotel residents and perspective members

• Be aware of the department standards, goals, objectives and performance.

Direct Activities 40%

• Run classes / provide coaching as scheduled by the Club Manager.

Guest Facing Activities 40%

• Ensure all members and hotel guests are acknowledged immediately.

• All members and hotel guests receive a friendly, efficient service with appropriate personalised plans that support their membership goals.

• Deal with any member problems effectively and refer any which you cannot resolve to your supervisor.

• Support membership growth by working proactively with sales team and supporting enquiry conversion via telecons, prospect club tours etc.

• Demonstrate an awareness of member priorities and anticipate needs.

• Action all member requests in friendly efficient manner.

Team Activities 10%

• Work as part of the Fitness team, interacting positively with colleagues.

• Attend team briefings, meetings or training as required.

• Ensure behaviour respects privacy, safety and security of members and colleagues.

• Provide constructive feedback to leadership.

• Support colleagues whose workload may temporarily exceed your own.

What are we looking for?

A Fitness Coach serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

· NVQ level 2 & 3 in Fitness Instructor /Personal Training

· High level of personal hygiene and grooming standards

· Positive attitude

· Good communication skills

· Committed to delivering a high level of customer service

· Passion for health and fitness

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

· Previous experience in fitness industry

· Experience in personal training

· Knowledge of diet and nutrition

EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

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