ServiceNow Analyst

ServiceNow Analyst (CMDB focus) - CONTRACT / REMOTE / 6 MONTHS

Remote with occasional travel to central London. (not expensed)
£(Apply online only) per day
Inside IR35
ASAP interviews, ASAP start
6 month contract with opportunity of extension.

Position Overview:
My client is seeking an experienced ServiceNow analyst to join their Cyber Security Maturity Programme.

The role centres on assisting to implement an Enterprise CMDB across the enterprise consolidating asset data from a variety of sources and integrating into Operation, Security and Business processes and tools to help strengthen their cybersecurity posture.

Key Responsibilities:
• Implement and optimise a comprehensive service-aware CMDB that maps business services to technical components.
• Develop the implementation of service mapping to establish clear relationships between business services and underlying infrastructure
• Identify and build business applications from discovered/ingested Asset data and mature a ServiceNow-Splunk integration for enhanced security monitoring and incident response.
• Configure and enhance ServiceNow SIR and SecOps modules to support CSOC incident response and Vulnerability Management capability.
• Develop and maintain documentation for all configurations and customisations.
• Collaborate with operational, business and security teams and stakeholders to translate requirements into technical solutions.
• Design and implement CSDM artefacts including Business Applications, Service Commitments, Application Services and Dynamic CI Groups
• Establish and maintain relationships between business capabilities, technical services and supporting infrastructure using CSDM best practices
• Create and manage service portfolio definitions aligned with business outcomes


Technical Skills
• ServiceNow Platform & Applications
• Service Mapping and Application Service Management
• Service Graph Connectors and CI Class Manager
• Top-down and bottom-up service mapping approaches
• CSDM framework implementation and governance
• Business Application portfolio management
• Dynamic CI Group configuration and automation
• Service Commitment definition and tracking


Key Competencies
• Strong problem-solving and analytical skills
• Excellent communication and documentation abilities
• Experience working with programme/project delivery focused environment
• Experience working with Scrum and Kanban Agile
• Strong focus on security best practices
• Team collaboration and stakeholder management skills
• Understanding of business service modelling and service portfolio management
• Ability to translate business requirements into CSDM data structures
• Desirable skills; SIR and SecOps