Flagship Boutique Manager

KEY PURPOSE OF THE ROLE

The Flagship Boutique Manager is responsible for leading Bremont’s Mayfair boutique as a high-performing, client-centric and brand-led retail environment. This role combines commercial leadership with operational excellence, ensuring delivery of exceptional client experiences, strong financial performance, and alignment with Bremont’s values and standards.

The Boutique Manager will act as a brand ambassador, driving sales growth, developing talent, cultivating VIP relationships, and elevating the boutique’s presence within the luxury watch market.

KEY RESPONSIBILITIES

Leadership and Team Development:

• Inspire, lead and develop a high-performing team, fostering a culture aligned with Bremont values.

• Model exceptional client service, setting the tone for a best-in-class boutique experience.

• Oversee recruitment, onboarding, training and performance management.

• Drive continuous coaching and development to maximise individual and team performance.

Sales & Commercial Performance

• Set, monitor and deliver against boutique targets and KPIs.

• Analyse performance metrics including sales growth, conversion, average transaction value, and store performance.

• Identify commercial opportunities to drive revenue, profitability and client acquisition.

• Demonstrate strong market awareness, understanding customer behaviour and luxury retail trends to inform decision making and business optimisation.

Inventory and Stock Control

• Oversee stock management, ensuring optimal inventory levels and timely replenishment.

Marketing and Events

• Propose, plan and execute impactful in-store events and product launches.

• Assess event success using key measures such as attendance, sales uplift and traffic growth.

Operational Efficiency and Compliance

• Ensure smooth daily operations in line with company policies and expectations.

• Manage financial controls, health & safety, and security procedures.

• Use efficiency metrics to improve productivity and reduce operational inefficiencies.

• Oversee scheduling, reporting, and back-office accuracy to support smooth operations.

Client Relationship Management

• Build and nurture strong client relationships, utilising available tools to deliver personalised experiences.

• Manage repeat purchase rates, customer retention, and NPS performance.

• Handle complex customer issues and complaints effectively, ensuring resolutions align with company policy.

• Propose and attend local events and networking opportunities to drive brand visibility and client acquisition.

After-Care

• Lead the team in managing service and repair cases.

• Liaise with the Service Centre to ensure clear, effective communication and exceptional after-sales service.

PERSON SPECIFICATION

• Excellent leadership skills with a strong “lead by example” mindset.

• Innovative, creative, and results-driven thinker.

• Proven success in a fast-paced, changing environment with a track record of achieving objectives.

• Extensive experience within luxury retail.

• Self-motivated with strong interpersonal skills.

• Excellent communicator and relationship builder.

• Strong networker with the ability to collaborate across the business.

• Ability to build, inspire, and motivate a high-performing team.

ROLE SPECIFIC BENEFITS

• Generous Holiday Entitlement –25 days holiday plus an extra day off for your birthday.

• Life Assurance – Peace of mind with life cover at 3x your annual salary

• Family-Friendly Benefits – Enhanced Maternity and Paternity Leave to support you and your growing family.

• Celebrate Your Milestones – We recognise loyalty with outstanding length of service awards –including the chance to receive one of the iconic Bremont timepieces we’re so proud to create.

• Career Growth – Access tailored training programmes and clear development pathways to help you thrive.

• Exclusive Discounts – Significant permanent employee discounts on Bremont Watches, along with special 'Friends & Family' sales.

• Wellbeing Support – From confidential counselling to 24/7 financial and legal advice, we care about your mental, emotional, and financial wellbeing.

• Social Culture – From summer parties to seasonal gatherings, we host regular social events that bring everyone together.

• Give Back – We're proud to support team members who want to volunteer for good causes, with flexibility for approved time off.

WORKING ENVIRONMENT

• Standard weekly working hours are 40 hours per week

• Boutique opening hours are: Monday – Friday 10am-6pm, Saturday – 10am-5pm

• National travel will be required

• Probation process 4 months standard

We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes.