Business Support Officer
5-6 months contract with a local authority
Job Purpose
- To provide efficient and accurate business support to the Families First Advice Line, ensuring timely data entry, processing of referral information, and contributing to the evidence base that demonstrates the impact of the service. The role supports the smooth operation of the advice line and helps maintain high standards of service delivery.
Key Duties/Accountabilities
- Accurately input and manage referral data into relevant systems
- Support the processing and tracking of incoming referrals and service requests
- Maintain and update databases and spreadsheets to ensure data integrity
- Assist in compiling reports and performance metrics to evidence service impact
- Liaise with internal teams and external partners to ensure smooth information flow
- Provide general administrative support including filing, scanning, and responding to enquiries
Essential Experience Required
- Previous experience in a business support, administrative, or data entry role
- Experience working in a customer-facing or public service environment (desirable)
- Familiarity with handling sensitive information and maintaining confidentiality
Essential Qualification Required
- GCSEs (or equivalent) in English and Maths
- NVQ Level 2 or 3 in Business Administration (or equivalent qualification) – desirable
Additional Information
- Working hours: 18.5 hours per week
- Location: 7 Skomer Road, Barry, Vale of Glamorgan, CF629DA, United Kingdom
- The role closes on 8th Sept 2025, apply ASAP.
Requirements
Requirements
- Previous experience in business support, administrative, or data entry role
- Familiarity with handling sensitive information and maintaining confidentiality
- GCSEs (or equivalent) in English and Maths
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