Senior Product Manager - Commerce Platforms

Changing the world of pet food for good

We’re Tails.com, a dog food subscription company with a big difference. We create truly tailored food for each and every dog we serve. We start by asking people a few simple questions about their dog. Then we use that information to create their dog’s unique Tails.com recipe – so their dog gets exactly the nutrition they need, in the taste they love, delivered to their door every month. It’s clever stuff.

We’ve got bold plans. Having created an entirely new category in pet food, we’re now scaling fast– backed by Purina, one of the world’s largest pet food companies. You’ll join a bunch of smart people working towards the same goals – and a bunch of smart-ish dogs, all working on their own thing.

Together, we’ll change the world of pet food for good.

Product Management Team
Join Product Management at Tails.com, and you’ll be right in the midst of the action – working with people across the company to create product experiences that delight our customers. We work in highly collaborative cross-functional squads, bringing together engineers, designers, delivery managers, researchers, data analysts and whoever else we need to get the work done. We’re curious. We juggle many things at once. We balance a customer mindset with a commercial one, always looking for outcomes. To really thrive here you’ll be open to feedback, eager to learn, and quick to adapt.

Sound like a team you want to join? Here’s how you’ll make a difference:

The role
This Senior Product Manager role is a unique opportunity to shape the future of our core platforms at Tails.com. It combines ownership of a specific platform domain with product leadership of our wider platform transformation.

In your vertical, you’ll work closely with a squad to rebuild and evolve critical systems (for example, order generation), ensuring they’re robust, scalable, and deliver clear business and customer outcomes. At the same time, you’ll play a pivotal cross-cutting role in our platform transformation - partnering with senior leaders in product and engineering to work towards our vision, ensuring transformation initiatives balance technical progress with visible customer and commercial value.

This role would suit a PM who thrives on complexity, enjoys connecting the dots across teams and systems, and has the communication skills to simplify technical change for diverse stakeholders. It’s not about being the most technical person in the room – it’s about being a systems thinker, a clear communicator, and a leader who can bring others on the journey.

You will be responsible for:
This role combines ownership of a core platform domain with leadership of our cross-cutting platform transformation. You'll guide a squad delivering resilient systems that power customer experiences while shaping and driving the transformation roadmap across Tails.com.

Shape and own the Commerce Platforms product vision and roadmap
Work with your squad to deliver resilient, high-impact capabilities that underpin customer and business outcomes.

• Partner with Squad Lead and Engineers to rebuild critical systems (e.g., order generation), ensuring robustness, scalability, and efficiency.
• Define clear business and customer outcomes by connecting backend services to the experiences they enable and aligning technical capabilities with company strategy.
• Apply discovery techniques and agile practices to deliver value early, learn quickly, and improve continuously.
• Balance short-term delivery with long-term platform vision, making trade-offs explicit and maintaining momentum across concurrent workstreams.
• Refine the product backlog with actionable tickets that include context, feasibility, and clear acceptance criteria.

Lead the platform transformation from a product perspective
Align people, priorities, and systems around a shared transformation vision.

• Define and communicate the platform transformation vision, goals, and roadmap in partnership with product and engineering leadership.
• Facilitate alignment across squads and verticals, ensuring transformation efforts connect to customer and business outcomes.
• Balance technical transformation (retiring legacy systems, introducing new services, integrating third parties) with visible customer and commercial value through informed trade-offs with engineering managers, architects, and senior leaders.
• Simplify complexity and provide clarity, ensuring stakeholders understand the "why" behind the change.
• Support fellow PMs in shaping vertical roadmaps that contribute to transformation goals and help teams adapt to new systems and approaches.

The skills you’ll bring:

• Proven track record leading cross-functional squads to deliver complex, transformation initiatives in backend, API, and systems-focused domains.
• Translates technical concepts into clear goals, roadmaps, and outcomes that align with company strategy.
• Deep understanding of how technical capabilities drive customer value and business outcomes.
• Systems thinker who connects dots across people, teams, and technology—diving into complexity, building subject matter expertise, and distilling insights for diverse audiences.
• Exceptional communicator who cuts through complexity, brings clarity, and builds alignment across stakeholders with competing priorities.
• Guides teams through change by creating shared understanding across multiple squads and bringing stakeholders along the journey.
• Shapes and manages backlogs with appropriate technical context, crafting user stories and applying agile practices to deliver value iteratively.
• Partners effectively with engineering managers, architects, and senior leaders to make informed trade-offs between technical investment and customer impact.

Even better if you have:

• Experience in start-up or scale-up environments.
• Background in subscription-based services, ideally involving physical product delivery.
• Knowledge of the pet, nutrition, or wellness categories.
• Familiarity with large-scale platform transformations in a growing business.
• Hands-on experience with advanced personalisation, machine learning, and AI-driven solutions.

What's in it for you?

• Competitive salary, reviewed annually
• Annual bonus, based on company performance
• Flexible core hours, giving you true work-life balance
• Hybrid role to ensure this role works for you
• 25 days of holiday (excluding bank holidays) which increases over time to a max of 27 days
• 9/10 day working week to enhance your wellbeing without a reduction in pay and leave allowance
• Optional 5 days unpaid leave and 1 paid volunteer day each year
• When you need a change of scenery, you can work from abroad 2 weeks every 6 months
• Health insurance for you, paid by Tails.com
• Extended maternity, paternity, shared parental and adoption pay. 6 months at 70% pay
• Flexible paid care leave to support immediate dependants, people close to you and pets
• In-house L&D team, with access to year-round courses to help drive your development
• 50% discount on all Tails.com
• Discounted gym membership

What’s next?
If this sounds like it matches your experience and what you’d love to do, we can’t wait to hear from you! If you’re unsure whether you fit our criteria exactly, please get in touch anyway. And because we believe that diverse teams perform better, we’d especially love to hear from you if you’re from an underrepresented demographic.

Our Commitment
We’re proud to be an active equal opportunity employer. We want to give everyone a fair chance to join us in changing the world of pet food for good. We do this by conducting a structured recruitment process for all candidates, as well as actively promoting our roles to communities that are underrepresented at Tails.com.

During your interview process you’ll meet some of our team with varying levels of responsibility and experience. We want to give every candidate a fair interview process and if you need any reasonable adjustments made, please let us know.