Application Support Specialist (L2/L3)
Sofyne Active Technology integrates and deploys PLM (Product Lifecycle Management) and MES (Manufacturing Execution System) solutions to support more than 30 major industrial accounts (aerospace, defense, automotive, luxury, etc) in their digital transformation. Present in France and Europe, our team is involved from the upstream phase of projects to production implementation and support. Our innovation and development department implements innovative solutions in the context of industry 4.0 projects.
This role contributes to the success of Sofyne by providing global support services to our customers for Manufacturing Execution System projects from solution project design phase and implementation to deployment as well as post-go-live support. You will be responsible for deploying, configuring and testing the solution, managing support to manufacturing sites. Your responsibilities: Responsibilities and essential job functions include but are not limited to the following:
Management of client expectations for the priority of support issue following strict SLA's e.g. P1, P2, P3.
Offering activities of technical assistance to the key users in charge of the deployment of the solution on every site
Offering activities of technical assistance to the site that have already deployed the solution in production
Analyzing the issues and proposing definitive solutions or workarounds to meet the needs
In charge of the corrective code necessary to the maintenance activity
In charge of the management of the application releases and application software deployment
Performing audits for every site concerned by the support activity from a technical and organizational point of view
Participating in the improvement of internal tools and process
Building out a knowledge repository for all support queries and fixes
Support 7 AM to 7 PM managed on 8-9 hours shifts.
Willingness to travel to the customer site
What we expect from you:
Customer services integrity and confidence
Personable and committed
Personal professional learning
Self-motivated and diligent
Results-oriented
Good problem-solving skills
Ability to prioritize tasks and to work effectively under pressure
Strong customer orientation
Responsibility and good communication skills
Technical Skills - required:
IT background with SQL and C# or JavaScript skills
Desirable:
Experience with on-site manufacturing and logistics execution software implementations
Knowledge of C#, .NET, HTML, CSS, jQuery
Understanding of Lean, Six Sigma, and Supply Chain principles would be an asset
Depending on your level of experience, you will go through an internal training program to develop your technical skills related to the implementation of MES solutions. Joining Sofyne Active Technology will allow you to develop and improve your technical skills and give you the possibility to grow in the technical and/or functional areas as well as to move forward in your career thanks to internal opportunities.
About us:
SOFYNE Active Technology has been integrating and deploying MES, LES and PLM solutions since 2005.
We support and advise more than 30 major industrial accounts in their innovation and digital transformation projects towards Industry 4.0.
With offices across Europe, we cover the audit, integration, evolution, application maintenance, support and change management needs of our customers.
Our approach is built around the framework and capabilities of a large company with the heart and soul of a small business, fostering high quality and performance services, agile development and added value for our clients, in the automotive, energy, aerospace and defence, consumer products and luxury sectors.
All this acquired knowledge is what enables us to best understand how these evolutions impact manufacturing information systems.
Sofyne Active Technology is certified with the international standard ISO27001.
Key Figures:
6 offices: Lyon (FR), Versailles (FR), Krakow (PL), Geneva (CH), London (UK), Porto (PT)
Around 200 experts
35 customers (ranked in the Fortune Global 500)
30 000 days of project / year
1350 training days (2025)
#LI-MW1
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