Premium Suites Operations Manager - Tottenham Hotspur

Suites & Loges Operations Manager - Tottenham Hotspur Football Club

£45,000

As Suites & Loges Operations Manager you are responsible for the day-to-day Premium Suites, East Loges & Broadcast Booth catering operation on matchdays, and the planning and delivery of Conference and Events (C&E) business on non-matchdays.

You will ensure that all aspects of the Premium Suites, East Loges & Broadcast Booth, Suites and C&E operations are delivered in a quality, customer focused manor combining attention to detail and experience excellence whilst striving to exceed guest expectations. Knowledgeable with both food and beverage a must. Eager to share and absorb knowledge. Working in true partnership with our client, we deliver a business that is guest focused, sustainable, exciting, innovative, and profitable. You are integral to this vision and will be passionate about creating something special.

This is a wonderful opportunity with the potential of being amazing. Do you dare yourself to be?

The specific remit of this role covers:

• To facilitate day to day operations, ensuring that we are meeting expectations.
• Management of all allocated C&E events as required and rostered, ensuring operational P&L and paperwork is completed.
• Completion of all relevant system paperwork (To include RTS, POS Requirements, Ubeya)
• Set up and delivery of Event Days, liaising with membership team to ensure all member requirements are facilitated.
• All planning completed for Suites including labour planners, Suite’s portal, and reconciliation process.
• Completion of Event Day P&L and ensure pre and post profit and loss accounts are completed for (Broadcast Booths, Suites and East Loges)
• Completion of C&E P&L - working closely with the planning team to ensure pre and post profit and loss accounts are completed for C&E business.
• To inspire, strive and be an ambassador for the business to deliver exceptional service to our clients and guests.
• To support and lead events team handling the development of our people to ensure we have the right people in the right roles.
• To drive innovation within our events product including mapping customer journey, market trends and competitor analysis and client walk through
• Create SOPs for all event deliverables.
• Ensure allergies and specific dietary requirements are held as a priority when liaising with kitchen and staff are briefed accordingly.
• Maintain key relationships and schedules with both internal and external clients.
• Fosters transparent and genuine relationships with co-workers and the wider Levy UK family.

Operations :

Supporting the day-to-day delivery of consistent and exceptional product quality and service standards to achieve and ideally support the department’s targets and grow our reputation for legendary customer.

Hospitality - Drive our guest focus culture through consistently demonstrating an in-depth knowledge and appreciation of hospitality standards and client needs.

Consistency - Ensuring consistent standards are maintained.

Monitor and maintain the Health and Safety policy , processes across allocated C&E Events

Communications - Directly liaise with client representatives to ensure that communication and expectations are clear.

Guest Focus - Champion the guest focused culture, continually sharing and acting on client and customer feedback.

Health & Safety - Support the H&S culture and compliance in your areas of responsibility.

People :

Culture - Work closely with the management team to develop and sustain a high level of team energy and engagement, focused on great food and hospitality.

HR compliance - work closely with HR team and lead Line Managers to ensure complete and consistently effective adherence to all legal obligations

Profit Protection:

Profit Protection Supporting with line manager to lead your teams, be demonstrating strong knowledge and implementation of profit protection procedures including but not limited to stock control and payment and billing controls

Person Specification:

• The ideal candidate will have previous events experience working in a luxury hotel or venue in C&E operations.
• Experience in hotels, stadium, or event catering environment desirable.
• Personal circumstances must allow working flexible hours to align with stadia activity.
• Strong leadership qualities and excellent communicator.
• Positive and passionate focus on food - a natural flare for hospitality
• Strong organisation skills and commercial awareness - sees beyond the obvious and is resourceful in seizing opportunities and solving problems.
• Credible, champions and grows guest and client relationships.
• Standards and quality driven hands-on management style.
• Effective team player, with a “can-do” attitude.
• Assertive, calm, works well under pressure.
• Motivated by a passion and desire for quality and great service delivery that add to the guest experience.

Who are Levy?

Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.

Why Join Us?

At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual’s unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all.

We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve greatness.