Employee Relations Specialist

Flatpay is one of Europe's fastest-growing fintech companies and we've recently launched in the UK.

Role: Employee Relations Specialist
Location: 5 days a week, London
Reports to: Senior People Partner

Own and manage the day-to-day ER caseload for the UK, while shaping the policies, frameworks, and manager capability that prevent issues arising in the first place.

Responsibilities

• Own the ER policy suite (conduct, grievance, absence, capability), reviewing and updating proactively when employment law, case precedent, or business need requires it.

• Manage grievances and disciplinaries end to end: investigations, hearings, outcome letters, and PIPs, applying policy consistently and fairly.

• Own the sickness and absence process end to end, stepping in on long-term or complex cases and managing occupational health referrals and reasonable adjustments under the Equality Act.

• Partner with Legal (Neathouse Partners) on live cases and horizon-scanning: new legislation, tribunal trends, and areas of emerging risk.

• Design and deliver manager capability programmes that build lasting confidence in handling conduct, absence, and performance conversations early.

• Analyse caseload trends quarterly and present findings and recommended interventions to the Senior People Partner.

• Build and maintain a case management framework that is consistent, auditable, and scalable as the business grows.

Skills and Attributes

• Strong, current knowledge of UK employment law and the judgement to apply it commercially rather than just by the book.

• Confident drafting investigation reports, outcome letters, and PIPs to a high standard.

• Credible at coaching managers: builds their capability rather than simply taking the case off their hands.

• Solution-led: escalates with options and a clear read on cost and risk.

• Calm, fair, and decisive under pressure, comfortable owning a busy caseload and moving it at pace.

• Comfortable presenting data-led insight and recommendations to senior stakeholders.

Our Values

At Flatpay, how we work matters as much as what we achieve.

• Happy Humans: We bring energy to our work and create teams people enjoy being part of.

• No Assholes: We perform at a high level while treating colleagues and customers with respect.

• It's Our Business, Own It: Everyone takes responsibility and manages their work like it's their own business.

• Start With No: We challenge ideas, think commercially and focus on what truly creates value.

• Sky-High Ambitions: We set bold goals and expect people to keep raising the bar.

• The Best Argument Wins: Titles don't decide outcomes. We debate openly to reach the best decisions.

Background and Requirements

• Solid ER experience owning cases end to end (grievances, disciplinaries, sickness and absence) in a fast-paced environment.

• Experience shaping or owning ER policy, not just applying it.

• Familiarity with occupational health, reasonable adjustments, and settlement or protected conversations is a plus.

• Experience in a high-volume, sales-led, or fast-scaling business is a plus.

• Fluent in English.

• Right to work in the UK (unfortunately we can't offer visa sponsorship right now).

Hiring Process

1. Application Review: Our Talent Team reviews your CV to assess experience and potential fit.

2. Talent Screen: A conversation to understand your background and ER experience.

3. Final Interview: With the Senior People Partner.

4. Offer