Inventory Operations Manager

We are currently recruiting an Inventory Operations Manager to join our Inventory & Supply team. This team provides warehousing, storage and distribution of materials and critical equipment across the entire business for our front-line teams. Operating on a 24/7 -365 basis, the Inventory and Supply Management team are the custodian of materials and critical equipment held in various TW inventory locations for distribution across the whole Thames Water Area.
This role is critical to ensuring the safe custody, real-time visibility, and timely delivery of critical materials and equipment to support front-line operations, which is an excellent opportunity to contribute to the resilience and efficiency of Thames Water’s supply chain operations.

What you will be doing as an Inventory Operations Manager

• Oversee the establishment and management of storage locations in alignment with service level agreements across multiple sites
• Ensure full compliance with Health & Safety regulations and inventory control processes
• Lead and develop a team of inventory operatives, maintaining performance standards and operational readiness
• Coach and develop team members, manage rotas, and uphold performance standards
• Manage inbound receipt and outbound distribution of critical materials using SAP Warehouse Management and RF technology
• Maintain accurate stock records and ensure zero discrepancies across all locations
• Collaborate with internal stakeholders to ensure service continuity during incidents and emergencies

Location – Your base location will be Mogden STW, Twickenham.
Working Hours – Full-Time – 45 hours per week, On-Call Requirement

What you should bring to the role
To thrive in this role, the essential criteria you’ll need are:

• Experience in warehouse and inventory management
• Demonstrable expertise in SAP WM and RF systems (essential)
• Proven leadership experience in logistics or warehousing operations
• Valid forklift licenses (counterbalance and reach truck)
• Strong communication, organisational, and customer service skills
• Proficient in Microsoft Excel, Word, and Outlook
• Full driving license

What’s in it for you?

• Offering between £47,000 to £52,000 per annum, depending on experience and skills.
• 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – open to all once a year.
• Performance-related pay plan directly linked to company performance measures and targets
• Wider benefits scheme, including our benefits hub, which is packed full of offers and information to save you money and support your well-being.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values

Working at Thames Wate r
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.