Reception & Administration Assistant

Your reason for being here…

As the first point of contact for visitors and colleagues, you make sure our London space feels welcoming, professional, and brilliantly run. You deliver a best‑in‑class front‑of‑house experience, blending hospitality, office coordination and admin support to ensure everything runs smoothly, visitors and team feel valued, and meetings and events are executed flawlessly.

The way you roll…

You’re warm, polished, and people‑focused, always bringing professionalism and positivity to every interaction. You thrive in a busy environment where no two days look the same, and you take real pride in creating order, maintaining high standards, and representing DRPG’s ‘anything’s possible’ mindset.

You’re organised, proactive, service‑driven, and ready to collaborate with teams across all teams and locations to keep our London hub running seamlessly.

How you make it all possible…

• Welcome and host visitors and internal colleagues, ensuring a professional first impression and smooth sign‑in and access control.

• Arrange and organise refreshments and light buffet lunches for meetings, workshops and internal sessions, maintaining high presentation and hygiene standards.

• Answer telephone and Teams calls, manage front‑of‑house inbox correspondence, routing queries promptly and accurately.

• Keep reception and shared spaces tidy, stocked and presentable; raise and track facilities tickets; coordinate contractors where needed.

• Manage room and space bookings end‑to‑end, including enquiries, scheduling, calendar invites and on‑the‑day support.

• Liaise with production teams to capture technical requirements (AV, connectivity, layouts) and ensure they’re delivered correctly.

• Ensure all display screens are active and correct, performing basic checks and updating content via CMS or by coordinating with the content/IT team.

• Monitor and order office consumables (kitchen, stationery, print, meeting supplies), maintaining par levels, processing POs and reconciling deliveries.

• Support Head Office with administrative tasks including document formatting, data entry, courier coordination and internal communications.

• Assist with office‑based networking events — guest lists, room set‑up/turnaround, signage, name badges, catering and post‑event reset.

• Uphold GDPR, confidentiality and visitor data protocols.

• Escalate facilities, IT or H&S issues promptly and support incident logging (e.g., near misses, faulty equipment).

What’s in your toolbox…

• Previous experience in a front‑of‑house, receptionist, office coordinator or hospitality role in a client‑facing environment.

• Excellent communication skills — in person, over the phone and via email — with a strong service mindset and professional etiquette.

• Strong organisational skills, calm under pressure, and able to juggle multiple bookings and priorities.

• Comfortable liaising with technical/production teams and capturing event/meeting requirements.

• Competent using Microsoft 365 (Outlook, Teams, Word, Excel) and room booking systems; CMS or digital signage familiarity is a bonus.

• Able to lift/move light items when preparing rooms, and comfortable standing for periods during events.

• Basic AV knowledge (connecting displays, VC setups, HDMI/switchers).

This list is not exhaustive, and you will be expected to work flexibly and undertake other such duties as the management may from time to time reasonably require.

Get to know us…

We’re one of the most unexpectedly all-round capable communications agencies that’s been on the go for years – ever since our head honcho set up shop in a shed back in 1980, in fact.

Since then, we’ve made it our mission to make anything possible for our many and varied clients, putting our creative flair into delivering strategic communication campaigns, digital solutions, film and videos, events, exhibitions, and a whole lot more in between. We’ve grown a lot, but we’ve kept everything that made us great, back from the very day we first started out. Our global HQ and largest studios are smack bang in the middle of the UK and well worth a visit to see for yourself!

Hang on, there’s more…

The role will be based primarily from our Dean Street, London office, but there will be times when you’ll need to work from our other places and undertake other related commercial duties both in the UK and overseas. Flexibility is key!

We’re a friendly team. We really, really welcome anyone who wants to become part of a brilliant company. If you’re passionate, with a cracking drive to deliver on our ‘anything’s possible’ mindset, we’d love to hear from you.

DRPG is an equal opportunities employer. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role, we would love to hear from you and look forward to receiving your application.

DRPG supports Armed Forces veterans and Reservists by offering a guaranteed interview to those who meet the minimum essential criteria and whose last long-term substantive employer was the Armed Forces. Please indicate if you are a veteran or Reservist in your application to help us monitor job applications from this community.