Rental Manager

Role overview

We are looking for a Rental Manager to ensure the smooth day-to-day operation of the Rent-A-Car department. You will be responsible for the growth and profitability of the department through the development of sales to both retail and local corporate customers, whilst ensuring you deliver excellent customer service. To promote the Rent-A-Car brand & retailer name locally, by implementing a local sales & marketing strategy and to support the national corporate and retail business supplied from VWFS UK. Responsible for the department budget and P&L management..

Key responsibilities

Your key responsibilities of the Rental Manager will be to:

• Dealing with the general public and corporate clients on the phone and in person
• Processing payments and ID checks correctly, including pre-authorisation/card details/ credit checks etc
• Staff rota management
• Monitor daily desktop reports, vehicle availability, utilisation, vehicles overdue, expiring insurance policies of corporate customers, expiring credit card authorisations, excess mileage etc
• Resolving problems and delivering outstanding customer service
• To increase the number of local corporate accounts within the designated area
• Identify new potential sales areas
• Production of business plans and strategies and any other planning associated with the development of the Rental Department
• Vehicle status management/weekly audit of vehicles
• Staff supervision and recruitment
• Supervision of banking
• Accurate record keeping especially insurance records
• Administration of maintenance on all vehicles
• Recharging damaged vehicles to customers
• Action local marketing/advertising strategy
• Fuel account management
• Mileage excess supervision
• Ensure that a thorough internal and external inspection is carried out on all vehicles including checking tyre pressure, oil level and general presentation prior to rent.
• Month end close down procedures/batch invoicing/liaison with the Finance Department
• Credit control corporate account customers
• Liaise with VWFS Partner Rental Manager
• Timely reporting of damage/accident notifications to VWFS and action repairs in conjunction with relevant insurer
• Ensure strict adherence to all the terms, conditions and standards of the VWFS Rent-A-Car programme
• Any other tasks required, as commensurate with the role
• To maintain personal awareness of the company quality policies and procedures and at all times comply with the general and company procedures described within the relevant operational manuals

What's in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in-house training academy for everyone
• Electric Vehicle (EV) Training levels 1- 4 for specific roles
• Internal career progression opportunities across our various brands and locations
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

Why Citygate

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.