Student Administrator

• Please note this is a Full-Time and not suitable for Students.

• will be required on campus 5 days per week.

• Interviews to be held Monday 15 or Tues 16 September

The Student Administrator will normally be responsible for being the first contact for student enquiries advising on a wide range of programme-related matters, as well as dealing with general enquires from prospective students. The Student Administrator will also provide routine administrative support to all members of the Programme Office, and undertake specific tasks as required.

Duties and responsibilities

Customer Service

• To deal with a wide range of general enquiries from students, prospective students, members of the public and visitors to the School, supplying information or referring the query on as appropriate.
• Where appropriate to operate and triage incoming communications, providing a helpful, polite service to all enquiries.
• To deliver the highest level of customer service to all the School’s stakeholders

Student Advice and Administration

• To deal with admissions-related queries
• .To assist in recruitment and marketing activities and events as appropriate, including attending occasional weekend and evening marketing events.
• To be pro-active in handling enquiries and actively support students to ensure that customer needs are always met and that high service standards are adopted.
• To respond accurately to student enquiries (via face-to-face contact, email, letter and telephone) within agreed timescales.
• To act as the first point of contact for student enquiries, proactively sourcing answers and solutions from internal webpages and other information sources to provide effective support.
• To provide accurate, thorough and informative information to prospective students via face-to-face contact, email, letter and telephone.
• To work with Course Officers and other School colleagues when dealing with complex student and prospective enquiries ensuring a quick response within agreed timescales.
• To maintain clear lines of communication between the School and students, distributing information about course activities, events, regulations, university facilities and other matters via the most appropriate methods.
• To provide appropriate letters and documentation to students.
• Where appropriate to operate the student records system (SITS), accessing student details as required in response to enquiries from student and / or School colleagues.
• Where appropriate to organise the collation and distribution of all course materials.
• Where appropriate to liaise with Course Officers to co-ordinate the creation and maintenance of student files and recording of data.

Course Officer Support

• Where appropriate to the School in which they are located the post holder will provide the following support to the Course Officer or Senior Course Officer. During busy periods (e.g. assessment) there is an expectation that the post holder will be available to provide on campus support five days a week.
• To support the course office team with data entry and updating module information on the student records system (SITS) and Moodle.
• To assist with the coordination and production of student handbooks.
• To assist with the coordination, formatting, and printing of course materials and lecture notes.
• To receive and process student assessments in line with the School’s policy.
• To provide administrative support for the collation and recording of student feedback.
• To provide administrative support to quality assurance reviews and processes.
• To provide support during the assessment period: to collect, distribute, collate, and file examination papers during the (3) examination periods, including record keeping.

Skills and experience

• Experience of working in a (face-to-face) customer service/care .
• Well-developed listening and communication skills and the ability to empathise with customers whilst always maintaining a professional boundary.
• Administrative experience in an office environment.
• Experience of dealing with potentially vulnerable customers.
• Able to demonstrate commitment to a high standard of customer service.
• Excellent numeracy skills, with a high level of accuracy and attention to detail.
• Generally confident in the use of IT systems; specific competence in the use of MS Office packages, in particular the manipulation of database information and the design of spreadsheets.
• Ability to analyse problems and identify potential solutions.
• Ability to work well as a member of a team.
• Knowledge of the Higher Education sector.

Location
A302 College Building, Northampton Square