Patient Services Advisor

We have an opportunity for a Patient Services Advisor to join their team of staff in the enquiry handling department. This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern. Duties of this role include:

• Handle inbound NHS enquiries via telephone and email from patients and clinicians, ensuring timely and professional responses.
• Use multiple CHG systems to book, re-schedule, and cancel appointments accurately and efficiently.
• Consistently meet agreed Key Performance Indicators (KPIs) and service level agreements (SLAs) to ensure contractual obligations are achieved.
• Record all interactions accurately across multiple CRM systems, maintaining up-to-date and complete patient records.
• Comply with all CHG Policies and Procedures relevant to this role, ensuring awareness of personal responsibilities.
• Demonstrate an understanding of and compliance with regulatory requirements, including safeguarding policies for children and vulnerable adults.
  Previous experience in a customer service role, ideally in a KPI-driven environment.
• First-class customer service skills, with a clear, confident, and friendly communication style.
• Positive and enthusiastic approach to work, with the ability to remain calm under pressure.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Ability to work collaboratively within a team environment.
• Confident using IT systems, including Microsoft Office and CRM platforms.
  Circle National Enquiry Centre in Glasgow is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.
  Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:
• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities
…and much more! Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more. We're passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.