Franchise Hotel - Cluster Hotel Manager
- Lead and support Operation Managers and their teams to deliver consistent excellence across all properties.
- Foster a culture of ownership, high performance, and service excellence across the cluster.
- Develop succession plans and talent pipelines to build strong internal bench strength.
- Champion team engagement initiatives tailored to the needs of each property, while aligning with overall brand philosophy.
- Coach, mentor, and manage performance of direct reports through regular 1:1s, appraisals, and feedback.
- Oversee implementation of brand and service standards across properties, ensuring consistency and compliance.
- Monitor property inspections, quality audits, and guest feedback systems to maintain high standards.
- Ensure health & safety, legal, and risk management obligations are met cluster-wide.
- Act as escalation point for critical operational issues across any property.
- Ensure each property delivers outstanding guest experiences aligned with brand standards.
- Build and maintain a guest-centric culture through training, recognition, and leadership visibility.
- Actively manage guest feedback channels to identify trends, improvement opportunities, and celebrate success.
- Collaborate with each property's leadership team on budget preparation, forecasting, and financial analysis.
- Identify revenue opportunities and cost efficiencies across the cluster using shared insights and data.
- Support the execution of local and cluster-wide sales & marketing initiatives to drive market share.
- Lead and monitor capital projects across the properties to ensure timely and cost-effective completion.
- Drive sustainability strategies across the cluster to reduce environmental impact.
- Represent the cluster and brand positively in the local business and media community.
- Work with ownership and senior stakeholders to align business objectives with group strategy.
- Ensure each property's business plan contributes to the overall cluster goals and delivers results.
- Utilise data and reporting tools to guide strategic decisions across the cluster.
- Bachelor's degree or equivalent in Hotel/Hospitality/Business Management.
- Minimum of 8-10 years' experience in hotel operations, including multi-property or senior hotel leadership roles.
- Proven experience in managing multiple sites or large-scale hotel operations.
- Strong understanding of hospitality financials, budget management, and P&L interpretation.
- Experience in developing and delivering strategic business plans.
- Demonstrated ability to influence, lead, and drive change in complex environments.
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