Event Bar Manager (Personal License Holder) - London Stadium

CASUAL EVENTS BAR MANAGER - London Stadium

Job Summary:
We are looking for an experienced, dynamic Bar Manager to lead our bar operations, ensuring exceptional service, product quality, and customer satisfaction. As a Bar Manager, you will oversee a team of bar staff, maintain stock levels, and ensure compliance with health, safety, and licensing regulations. A Personal License is required for this role.

Key Responsibilities:

Operations Management:

• Oversee day-to-day bar operations, ensuring smooth and efficient service.
• Monitor and improve service quality, creating a pleasant customer experience.
• Manage bar setup, service, and closing procedures during events.

Staff Management:

• Train, supervise, and motivate bar staff to maintain high service standards.
• Ensure adequate staff coverage for all shifts and events.
• Address performance issues and maintain a positive team environment.

Drink Quality & Safety:

• Ensure all drinks meet high standards for quality, taste, and presentation.
• Enforce health and safety regulations and ensure proper drink handling and storage.
• Ensure compliance with alcohol licensing laws.

Customer Service:

• Ensure customer needs are met promptly and efficiently.
• Handle customer feedback, complaints, and special requests professionally.
• Foster an inviting atmosphere that promotes customer retention.

Inventory & Stock Maintenance:

• Maintain appropriate stock levels to prevent overstocking or shortages.
• Ensure timely ordering and replenishment of beverages and supplies.

Health & Safety Compliance:

• Adhere to alcohol licensing laws, including age verification and responsible alcohol service.
• Maintain cleanliness, food and drink preparation standards, and workplace safety.

Qualifications:

• Proven experience in bar management or hospitality operations.
• Strong leadership, organizational, and customer service skills.
• Knowledge of alcohol licensing laws and health and safety regulations.
• Ability to handle pressure and manage multiple tasks efficiently.
• Personal License Holder (Mandatory).

Work Environment:

• Fast-paced, customer-facing setting that requires weekend, holiday, and late-hour availability.
• Physical requirements include standing for extended periods, lifting supplies, and managing equipment.

This role is for a motivated leader who can bring energy and expertise to deliver an exceptional customer experience in a high-energy environment.

About Freemans Event Partners:

Our Bars team specialises in complete bar services tailored to any event with a focus on driving revenue and volume whilst still upholding the highest standards. Presenting the ‘Perfect Serve’ experience with our partner brands such as Heineken UK, Moët & Chandon, Bacardi, ABinBev and Diageo. We pour over 150 types of spirits, cocktail combinations, champagne, lager and cider, and 6.2 million pints of beer every year so your customers never leave thirsty. We provide high-quality bars services for events, including festival bars, concerts, stadiums and sporting venues. We have long-standing partnerships with some of the biggest names in the event industry, including Boomtown Fair, Victorious and We Are FSTVL, as well as concert and sporting venues, including London Stadium and Twickenham Stadium.