Desktop Support Team Leader

Proxymity does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any group or class protected by applicable federal, state or local law. Proxymity encourages application from minorities, women, the disabled, protected veterans, and all other qualified applicants.

About Proxymity

Proxymity is a market leading digital investor communications platform focused on providing regulatory compliant products focused initially on Proxy Voting and Shareholder Disclosure services. Founded in London and spun out of Citi, from the very beginning our mission focused on benefitting the whole capital markets ecosystem, rather than just one part or one player within it. This ethos is endorsed by investment from global consortium of some the industry’s most influential financial institutions. 

Proxymity’s service offering is now a Global one, matching the needs of our custodian and broker community respectively. This is reflected by a fast-growing client base who have long desired an improved service by a trusted vendor. As a result, we are a fast-growth company and have already gone from 10 - 200+ employees in the last four years with a global footprint in London, New York, Tel-Aviv, Melbourne. 

The role:

Leading the IT team, you will provide global IT support across our office locations and our remote worker network.

The main objective of this role is to ensure the smooth running of the day-to-day IT operations supporting the business to work efficiently and effectively whilst keeping our data and equipment secure.

Responsibilities :

• Provide hands-on IT support to the company’s user base.
• Oversee IT systems, including both hardware and software components.
• Lead system upgrades, ongoing maintenance, and the implementation of future technology initiatives.
• Partner with teams across the organization to identify and implement process improvements.
• Ensure data and network security, promoting cyber resilience and user education.
• Shape and execute the company’s IT strategy.
• Manage and develop the IT team:
• Conduct regular one-on-one meetings
• Set and track individual and team goals
• Build and maintain strong relationships with IT suppliers and vendors.
• Oversee onboarding, offboarding, and IT training processes:
• Collaborate with the People team to coordinate onboarding, allocate assets, and set up required accounts/access.
• Deliver IT inductions for new hires.
• Manage equipment returns and access deactivation during offboarding.
• Software Management:
• Oversee all software services, including licensing and compliance.
• Hardware Management:
• Procure equipment for new employees and asset lifecycle replacements.
• Maintain detailed documentation of assets and warranties.
• Track asset lifecycle for auditing and reporting purposes.
• Manage the IT Helpdesk:
• Ensure efficient helpdesk operations and proper ticket prioritization.
• Set up and support video conferencing (VC) equipment for events.
• Handle hardware configurations for both Windows and Apple devices.

Requirements

• Proven experience as an IT Manager with hands on expertise in systems administration and management 

• A proactive and strong problem-solving mindset.

• 4 days office based

• Over 5 years of relevant IT experience. You’ll need to demonstrate your ability to work independently and proactively.
• Ability to communicate effectively across a range of stakeholders.
• Excellent communication and organisational skills.
• Experience with end-user support processes for laptops (first-call resolution, problem tracking via help desk system, prioritising work requests).
• Knowledge of Windows OS, MAC OS, Microsoft’s O365, Active Directory and Group Policy.

Benefits

• Headspace subscription
• Birthday off in addition to annual leave
• Access to Absorb Learning
• Improved family-friendly policies
• Hybrid working scheme
• Choose your tech
• 2 duvet days a year
• 1 volunteer day a year
• 4-week sabbatical after 4 years at Proxymity
• Workation- Our Workation policy means you can work anywhere in the world for up to 45 days per calendar year
• Companywide parties twice a year
• Team socials

To assist us with evolving our DEI efforts and ensuring our process is as inclusive as possible, we will be sending out a brief diversity and inclusion survey for you to complete if you choose to apply for this position. This will be completely anonymous and is in no way tied to your application. If you could please take a few minutes out of your day to complete this that would be much appreciated.