Telesales / Counter Sales

Lawsons is the UK’s largest independent supplier of timber, fencing, and building materials. With over 35 branches and 700+ colleagues across London and the South East, our commitment to quality and service is matched by our inclusive, supportive team culture. We are now seeking a proactive and customer-focused individual for a Telesales / Counter Sales role in our Sidcup branch.

Join Our Expanding Team – Telesales and Counter Sales in Sidcup

Are you great with people and passionate about helping customers in the building materials sector? Do you want to work for a company with strong values, training, and real opportunities to progress? Our Telesales / Counter Sales vacancy in Sidcup could be the perfect fit for you. You will be an integral part of the branch, providing excellent service over the phone and in-person, ensuring customers always receive the best advice and support.

Main Responsibilities – Telesales & Counter Sales (Sidcup)

• Handle incoming telephone and in-person enquiries from trade and public customers
• Advise customers on product selection, availability, and pricing for timber, fencing, and building materials
• Process sales orders, quotations, and resolve queries efficiently and accurately
• Build and maintain effective relationships with new and existing customers
• Support sales growth by identifying and following up on opportunities and leads
• Work closely with warehouse and yard teams to ensure smooth fulfilment of orders and deliveries
• Maintain a high standard of product knowledge, keeping up to date with ranges and promotions
• Work to all health and safety protocols to protect yourself and others within the branch
• Contribute to a positive, collaborative working environment and support colleagues as required

Essential Skills & Experience Required – Sales Jobs in Building Materials

• Previous experience in sales, telesales, trade counter, or builders’ merchant environment (essential)
• Excellent verbal and written communication skills
• Confident and professional manner with strong customer service focus
• Reliable, punctual, and enthusiastic with a commitment to quality service
• Ability to multi-task and thrive in a busy, fast-paced environment
• Good IT skills and familiarity with order processing systems
• Willingness to learn, adapt, and take on new challenges
• Friendly, positive attitude and a genuine team player

Working Hours – Telesales / Counter Sales Careers in Sidcup

This is a full-time, permanent role. Working hours are Monday to Friday, 07:30 – 17:00, with alternate Saturday mornings (08:00 – 12:00).

Employee Benefits – Why Work for Lawsons Sidcup?

• Competitive salary ranging between £32,000 - £35,000, depending on experience
• 25 days’ holiday plus all UK Bank Holidays, plus an extra celebration day
• Pension scheme, Death in Service benefit, and Employee Assistance Programme
• Access to our “My Reward” platform, including Online GP Access and wellbeing support
• Comprehensive training and genuine opportunities for progression within the building and timber merchant sector
• Inclusive and supportive team atmosphere where every colleague is valued

Why Choose a Career as Telesales / Counter Sales with Lawsons Sidcup?

• Join the UK’s largest independent supplier of timber, fencing, and building materials
• Enjoy a mix of telephone sales and in-branch customer service in a friendly, respected business
• Benefit from ongoing support, professional training, and real development opportunities
• Work in a company that genuinely values its team and champions inclusivity, diversity, and outstanding service

If you are driven by providing excellent customer service, enjoy working in a sales environment, and want to join a respected, growing company in the building supplies industry, we invite you to apply today! #MP