General Manager

Job Description

General Manager – Private Health Club

Fantastic fitness job based in South West London.

We are looking for a talented, enthusiastic, commercially focused Health Club Manager or General Manager with excellent aptitude for operational management to work within this marketing leading health and fitness operator in South West London.

This is a wonderful opportunity to lead a newly opened club in a lovely location which already has 2,000+ members but with a further club development plan in the pipeline, the club could achieve 4,000 members! The General Manager will be responsible for the day-to-day management of this fantastic club ensuring revenue and member growth, customer satisfaction, people development and a safe environment for all. Key areas of emphasis include sales generation, financial control, expense management and developing the team to deliver outstanding customer experience.

Further responsibilities include:

• Continuous monitoring of the agreed standards and training & recording of all relevant staff.
• Ensure that employees meet all standards for performance, appearance and service provision.
• Solicit and handle customer enquiries, comments, suggestions and concerns to provide answers or determine solutions.
• Follow up with guests/members to ensure satisfaction.
• Report and record any health and safety or maintenance issues that cannot be fixed/repaired on site.
• Monitor cash handling procedures on a regular basis; investigate all security concerns.
• Ensure new employees receive induction and training for their position that is consistent with group standards and policy.
• Coach employees and give positive reinforcement when appropriate.
• Lead the next phase of club development which includes creating a spectacular outdoor functional training space

We are seeking a hands-on, highly driven and customer-considered General Manager, this is not a role for a back of house manager! The successful General Manager can expect self-development and career growth with this ambitious independent operator.

Basic salary is circa c£50-55K plus bonus and additional benefits. If you are interested in learning more about the role, or make an application, please contact James Procter for a confidential discussion.