Customer Planning & Activation Manager

Willliam Grant & Son
Richmond, Greater London

Job Introduction

GTR is the shop window to the world! Showcasing our iconic and award-winning luxury spirits portfolio in international airport stores and cruise ships.

The future is extremely bright for our premium and luxury spirits portfolio within the travel retail channel. Our Customer Planning & Activation Managers create and deliver world class marketing activations and retail experiences across key travel retail outlets, in a crossroads of cultures where our brands are brought to life.

Main Responsibility

Working with key customers, internal stakeholders and creative agencies, you will develop and deliver the marketing plans, driving quality brand executions across travel retail outlets that excite the customer and connect travellers to the spirits brands they love.

Our Ideal Candidate

With experience in customer or trade marketing, you’ll be an expert in delivering quality brand executions in stores at the point of purchase. The ideal candidate will have spirits industry and travel retail experience, or alternatively could have marketing experience with other brands in similar sectors such as FMCG.

You’ll have a willingness to travel, experience working with key accounts and can adapt your communication style. A good understanding of working with creative agencies for marketing toolkit adaptations and activation executions is a must. As a Global business unit touching all four corners of the world, you’ll have a strong cultural awareness and the ability to speak more than one language is a benefit but not essential.

What we can offer you
  • We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
  • Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
  • Private Healthcare and Doctor@Hand (remote GP service).
  • Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
  • Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues.
  • Our Life Assurance cover is a multiple of eight times your annual basic salary.
  • Product allocation so that you can enjoy our fantastic portfolio of brands.
  • Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
  • Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
  • Learning resources to help you be your best self.

About William Grant & Sons

A HOME FOR RARE CHARACTERS

William Grant & Sons: a home where Rare Characters thrive.

We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.

At William Grant & Sons, our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.

OUR AGILE WORKING PHILOSOPHY

Our agile working philosophy is to "Have your best work day everyday”.
Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams.
We are open to discussing possible agile/flexible working options as part of the recruitment process.

INCLUSIVE RECRUITMENT PROCESS

Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive.

William Grant & Sons

Posted 2025-10-30

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