Head Receptionist - Dean Street Townhouse, Central London

Job Description

This job is with Soho House, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. The Role... At Soho House, as the Head Receptionist , you will lead the front desk team in providing a warm, professional, and seamless welcome to all members, guests, and visitors. As the first point of contact, you will set the tone for exceptional service and ensure that reception operations run smoothly and efficiently at all times . What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs Soho Friends Membership 50% Team discount on Food Drink, 7 days a week Staff Room Rates Health Cash Plan (Option to add up to 2 additional dependents) Dental Plan (option to add up to additional 2 dependents) Birthday Day Off after 1 years continuous service Up to 50% Staff Discount on Cowshed Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse House Tonic: Our Cookhouse Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career Key duties... Supervise and support the reception team in delivering consistent, high-quality service Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries. Well-versed on standard QA regarding menus, hours of operation and amenity availability/pricing. Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet. Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set. Prepare daily reports and handovers for management, identifying any service or operational issues Build relationships with members and guests and communicate and red flags and positive feedback to management. Train and onboard new reception team members, and conduct regular refresher sessions Monitor reception systems, bookings, membership database, and ensure data accuracy and compliance Oversee shift rotas, task delegation, and team communication to maintain full coverage and efficiency What we are looking for... A successful Head Receptionist for Soho House will ideally have up to 2 years' experience in a busy high-profile venue and a natural flair for first class service. You'll be reliable, friendly and happy to be a key part of the team that strives for success. Experience in luxury hospitality or private members clubs 2-4 years in a receptionist or front-of-house role within a premium hospitality environment Previous supervisory or leadership experience preferred Proficient in reservation systems (e.g., Opera, Open Table, or equivalent) Calm under pressure and adept at resolving issues with a guest-first mindset The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £17.50 £17.50 GBP ]]>