Senior Account Manager, EMEA

About us:

SuperAwesome powers the youth digital ecosystem, bringing together proprietary ad and gaming products, audience insights and compliance capabilities to build a safer internet for the next generation.

We lead the market at the intersection of technology, law, media and policy, so working with us gives you a chance to shape the internet of the future. Our award-winning technology, trusted by hundreds of brands and creators, enables safer and more effective digital engagement with almost half a billion young people worldwide every month.

As specialists in the under-18 audience, we have to be as curious, fast-paced and creative as kids and teens. At SuperAwesome, you’ll be encouraged to own your impact, make each other more awesome and evolve like a kid.

At our core is the #SAFam, a community where every voice is valued, and diversity is celebrated. We prioritise individuality, fostering an inclusive workplace where everyone feels they truly belong.

What you'll do:

At SuperAwesome, Account Managers are responsible for building strong relationships with our customers, driving incremental revenue, project-managing and executing kid-safe brand digital engagement campaigns across the SuperAwesome Platform and using data and analytics to create a world-class experience for customers. You’ll play a key role in shaping campaign success - using data and performance insights to craft compelling stories that demonstrate impact and drive long-term client growth.

You can expect ownership of your assigned accounts in the UK & EMEA and will be joining a team that has a lot of experience, a serious track record, and an awesome team atmosphere. You'll have a genuine opportunity to learn and grow, through real ownership and responsibility and hands-on mentorship from an experienced Senior Management team.

In this role, you will:

• Manage a portfolio of strategic clients/accounts in the UK & EMEA to develop, maintain and expand positive relationships with existing agency / direct clients
• Generate repeat & incremental revenue, acting as the point of contact for all live campaigns always looking for ways to grow and improve accounts
• Ensure expertise, excellence, and consistency in all aspects of campaign delivery: client management, briefing designers, creative and development, ad ops, performance optimisation, and reporting
• Strategically counsel clients; develop effective and creative campaign strategies with a clear understanding of client objectives, KPIs, and targets
• Work closely with our adops team on campaign optimisations, relaying relevant information to customers in an easy-to-understand and actionable manner
• Use data and analytical storytelling to turn performance insights into compelling narratives that improve client understanding and future investment
• Own reporting and case study creation - showcase and share expertise within the Client Services and wider SA Global team, and present QBRs to strategic clients on a quarterly basis
• Proactively identify new initiatives and tools to enhance client experience and cross-team collaboration
• Mentor junior team members in best practises for clients

Required Experience

• 5+ years of experience in digital advertising, with a proven track record in owning customer relationships
• Demonstrated success in retaining and growing revenue through innovative customer strategies
• Experience working with ad-ops and ad trafficking teams, with experience across different servers and reporting platforms
• Strong analytical and storytelling ability using data and performance insights
• Expertise with digital media KPIs and brand performance metrics
• Bilingualism (in English and another language) would be advantageous
• Expert in using Excel and/or other data manipulation software

Who you are:

• You have an unstoppable ability to develop and maintain key relationships with clients - they should be your biggest fans!
• You should be a strong communicator and comfortable presenting both in-person and via online meetings
• You’re a self-starter, you can clearly demonstrate your abilities to get things done without direct supervision and understand what it means to deliver excellence to clients
• You think logically and analytically, even under pressure, and come up with innovative solutions to problem
• You have a keen head for numbers and are confident manipulating data

Benefits

• 25 days Holiday + 8 Public Holidays + Winter Break + Summer Fridays (10 Fridays)
• Enhanced Company Maternity Pay up to 100% of salary for the first 26 weeks. Enhanced Company Paternity Pay of 100% of salary for 6 weeks.
• 30 day sabbatical for employees who have reached 7 years tenure
• AXA Private Medical Insurance MHD (medical history disregarded - existing illnesses covered). Also includes an EAP
• Health Cash Plan to include PMI excess cover along with other benefits like physio, dental, vision etc.
• Life Assurance - 4x salary
• Income Protection - 8 week deferred period and 75% of your salary up to two years.
• Pension through Aegon with 4% employer contribution.
• Cycle to Work & Tech Scheme
• We also offer a work from anywhere type benefits that will allow you to work from anywhere for up to 30 days per year provided you have prior manager approval and are within certain time-zones so as not to disrupt the team too much