Account Manager

Job Description

Account Manager – Coffee & Food Service

Location: Shoreditch, London (Hybrid)

Salary: £50,000 – £70,000 Base + Bonus

Sector: Coffee / Food Service / FMCG

The Opportunity: You know coffee. You know customers. Now grow something special.

This is a rare opportunity to join a premium, values-led coffee business with deep roots and massive ambitions. Our client has been a staple in the coffee world for more than a century, and their UK presence is currently in "hyper-growth" mode—doubling revenue from £12M to £25M in the last year alone.

We are looking for an experienced Account Manager from the coffee world who can take ownership of a significant existing customer base and turn strong relationships into long-term growth.

The Role

You won't be starting from zero. You will be handed a high-performing portfolio worth approximately £12M in existing revenue , acting as a trusted partner to major customers across the UK out-of-home and food service sectors.

What you’ll be doing:

• Portfolio Ownership: Managing half of the UK’s existing revenue, ensuring excellent service and strong commercial performance.
• Strategic Development: Identifying growth opportunities within your accounts—optimizing volume, product mix, and long-term equipment partnerships.
• Relationship Building: Connecting with decision-makers who care about quality and sustainability (think major high-street names and travel hubs).
• Brand Ambassadorship: Representing a respected global brand with authenticity and passion in their "fancy" new Shoreditch office.
• International Reach: Traveling to historic roasteries in Sweden and Norway to immerse yourself in the craft and culture.

What We’re Looking For

We want someone on an "upward curve"—passionate, energetic, and ready to learn the company's unique way of working.

• Coffee Industry Experience (Essential): You must speak the "language of coffee." Whether you’ve worked for a major player like Nestlé, Lavazza, or Illy, or a high-growth independent roastery, you understand the B2B coffee market.

• The "Hybrid" Mindset: You are 50% Account Manager (nurturing relationships) and 50% Strategic Hunter (finding growth within those accounts).

• Early to Mid-Career Focus: We are looking for someone with 2–10 years of experience who wants a long-term career path rather than someone nearing the end of their career.

• Commercial Acumen: You understand that great coffee is a business. You can manage a £12M+ portfolio with confidence and precision.

What’s on Offer

• Competitive Pay: £50,000 – £70,000 base salary (commensurate with experience).
• Bonus: A discretionary bonus scheme that values your contribution to the business.
• Hybrid Flexibility: A balance of Shoreditch office days and client visits. As long as you are seeing customers, your schedule is yours to manage.
• Purpose-Driven Culture: Work with a brand that values people and sustainability over just hitting "numbers."
• Travel: Opportunity to visit international sites and manage customers across the UK and Ireland.