Retail Team Leader (London)

Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

Join us as a multi -site Retail Leader in Southampton, Portsmouth, Poole and Fareham, where you’ll work within our Retail team to inspire and lead your teams to consistently provide a great experience for our customers, as well as achieving exceptional commercial results. You’ll have the support to aid your continued development to make an impact, pushing boundaries, creating solutions and reaching targets.

What you’ll do –

• Work 40 hours per week, 5 days out of 7 across your 4 locations
• Role model our values every day, placing our customers and colleagues at the heart of everything you do
• Proactively maximise the commercial performance of the store, increasing volume and value while driving conversions and ARPU
• Support and challenge your team to achieve and exceed targets, recognising developmental opportunities to ensure they are empowered and equipped with the tools to succeed.
• Build and develop an inclusive and diverse team, while delivering against operational performance measures

Essential Criteria –

• Experience within Field Sales, Retail or Telecommunications Sales at a multi site leadership level

• A proven track record of coaching / developing teams to deliver against multiple KPIs and products

• Evidence of commercial understanding and profitability impacts

• A passion for delivering great customer service and evidence of driving NPS metrics.
• Excellent communication skills to inspire a team to reach above and beyond in their roles.

Benefits and perks 

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:  

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema   

• A generous pension package

• Private healthcare with mental health support  

• Dental insurance  

• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect  

• Sharesave and Tech schemes  

• A range of Sky VIP rewards and experiences 

How you’ll work 

This is a pivotal position within the Sky Retail South and South West team - covering 40 hours, across 5 out of 7 days a week including weekends and Bank Holidays.

Who we are 

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. 

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. 

To find out more about working with us, search #LifeAtSky on social media.