Cleaning Operations Manager

Cleaning Operations Manager

Location: London, SE18 4QH

Hours of work: 37.5

Contract Type: Permanent

We are seeking a Cleaning Operations Manager to lead the day-to-day delivery and development of Soft FM services within our Healthcare division.

Job Description

Based across key sites, you’ll be responsible for ensuring operational continuity, compliance, and performance in line with agreed financial and legislative requirements.

This is a fantastic opportunity to take ownership of service delivery standards, staff development, and innovation within a vital healthcare environment.

You’ll be supported by central functions and empowered to make a lasting impact in a role where high-quality service truly matters.

If you’re an experienced FM professional with a passion for healthcare settings and operational leadership, we’d love to hear from you.

Key Responsibilities

Lead and support Soft FM teams to deliver services safely and effectively
Foster strong working relationships with staff, clients, and subcontractors
Manage service objectives, targets, and produce business plans to drive improvements
Oversee staff development, performance management, and effective communication
Ensure compliance with health, safety, and legislative requirements
Monitor budgets, control resources, and identify cost-saving opportunities
Maintain confidentiality and uphold professional standards at all times

Professional and Personal Competencies/Qualifications

HND/Degree in Hospitality, Business Studies or relevant field (preferred)
Minimum Level 3 Health & Safety qualification; knowledge of Food Safety legislation
Proven management experience, ideally in a multi-functional hospital setting
Skilled in staff supervision and client liaison/negotiation
Strong problem-solving and communication skills
Good numerical ability with an understanding of budgets
Proficient in Microsoft Office, especially Word and Excel

UK The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .