Night Concierge

Job Details

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. Since the opening of the iconic Burj Al Arab in 1999, Jumeirah has become synonymous with warm and generous service, crafting distinctive and purposeful experiences that bring joy to guests worldwide.

About The Hotel

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel features 186 beautifully appointed guestrooms, 87 with balconies—a rare feature in London—alongside access to the private Cadogan Gardens, destination dining at La Maison Ani, and London’s largest naturally lit swimming pool at The Peak health club and spa.

About the Job

An opportunity has arisen for a Night Concierge to join our team at Jumeirah Carlton Tower. This role is essential in delivering exceptional guest service during overnight hours, ensuring comfort, safety, and personalised assistance.

Main Duties & Responsibilities

• Respond promptly and professionally to guest requests, requirements, and complaints.
• Maintain thorough knowledge of local attractions, restaurants, and services to assist guests effectively.
• Promote and book in-house restaurants, spa treatments, and hotel facilities.
• Arrange transportation, restaurant bookings, and other guest services.
• Reconfirm flight details and leave messages for guests as needed.
• Review and stay updated on daily arrival, VIP, and departure lists.

About You

• Strong communication and interpersonal skills.
• Proven customer service orientation.
• Ability to work flexible night shifts and handle moderate physical activity.
• Excellent grooming and professional presentation.
• Previous experience in a luxury hotel or concierge role is preferred.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Competitive salary + excellent service charge
• Extra holiday for milestone birthdays
• Life insurance and pension scheme
• Dry cleaning of uniform or business attire
• Meals on duty
• Employee assistance and wellness programmes
• Discounts on F&B and spa treatments
• Taxi service after hours
• Ongoing training and development
• Cycle scheme, dental cashback, eye test discounts
• Internal and external transfer schemes