Internal Audit Manager - Operational and Conduct Risks

Internal Audit Manager – Operational and Conduct Risks

Team Audit

Location AMAZE Central - Holborn

County Greater London

Ref #POS_18216

Closing Date 11-Aug-2026

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What you will do:

• Support the Head of Audit to develop and execute the risk-based Operational and Conduct Risk Audit Plan to provide assurance to the Audit Committee and Board and report findings in a timely manner. This involves:
• Contributing to the Audit Universe assessment and prioritisation of audits
• Determining the risks and key controls in scope of an audit and developing the test plan, including use of a range of audit techniques, such as data analytics, automated testing scripts, AI tools, and ITAC testing
• Delivery of the audit fieldwork
• Consideration of detailed and sometimes complex audit findings, taking a balanced view of the impact and determining the root cause
• Reporting on management’s control awareness (attitude and approach taken)
• Preparing and presenting reports that reflect the audit results with actionable recommendations
• Maintaining strong standards of documentation, supporting audit conclusions in compliance with GIAS requirements, the IA Charter, and IA methodology.
• Coordinating and overseeing IA colleagues and co-sourced partner resources working on the audit,
• Follow up management actions and ensure that they have been implemented and the risk addressed
• Build strong relationships with relevant senior stakeholders across the Bank and attend risk committees.
• Maintain awareness of other assurance activities in 1LOD/2LOD and within internal audit, and how this impacts own work
• Maintain awareness of emerging risks, regulatory developments and business change, adjusting audit focus when required. This includes the Bank’s move from manual controls to automated controls, and the greater use of AI
• Contribute to continuous improvement in IA practices, e.g., use of AI tools and process mining
• Any other duties as required that reasonably fall within the job.

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• Strong understanding of Operational and Conduct Risk frameworks within UK retail banking or financial services, including risk appetite, policies, procedures, and oversight).
• Knowledge of regulatory requirements and expectations relating to Conduct Risk, good customer outcomes, and Operational Resilience.
• Experience providing assurance over end-to-end processes and control environments, including customer journey and conduct considerations.
• Awareness of industry developments and emerging risks impacting Operational and Conduct Risk management.
• Relevant professional qualification (e.g. IIA qualification and / or specialist qualifications such as CRMA, IRM or Operational Resilience Institute certifications, ICA Conduct Risk).
• Post-qualified experience in Internal Audit within financial services with proven experience in auditing Operational and Conduct Risk frameworks.

Our promise to you…

• We believe in “one in, one up” at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role!
• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!

• This role is regulated by the Financial Conduct Authority (FCA) under the Senior Managers and Certification Regime. This means that If you are successful in your application, we are required to carry out additional checks that will be repeated annually while you are in this role. For more information you can visit the FCA website or ask your recruiter who can explain further.

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!

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