Account Manager

Checkin Apartments is an established London-based agency, founded in 2009, specialising in the serviced accommodation sector offering an expertly vetted portfolio of aparthotels, serviced apartments and corporate housing solutions for business travel, relocations and short lets in the UK and across key cities of the world.

We go the extra mile to offer a streamlined, personalised and reliable service that's second to none and are proud to have won and been shortlisted for many awards over the years.

The Role

We are seeking a service-focused Account Manager who is passionate about delivering a best-in-class booking experience for a diverse portfolio of corporate clients and HNWIs. Reporting directly to the Managing Director, you will be responsible for overseeing the end-to-end booking process—from search to check-out—while ensuring the highest standards of client care. The role centres on managing client requirements, aligning them with the most suitable property partners, and guaranteeing seamless transactions that leave both guests and bookers delighted.

Key Responsibilities:

• Develop and nurture strong relationships with corporate clients across select industries requiring serviced apartment accommodation.
  

Communication & Presentation

• Manage all client communications with accuracy, including pre-arrival, amendments, and post-stay correspondence.
  

• Accompany clients on property viewings as needed.
  

Partner Negotiation

• Collaborate with property partners to uphold high service standards.
  

• Negotiate confidently to secure the best outcomes for clients.
  

Detail-Oriented Service

• Demonstrate a strong eye for detail in understanding and communicating property features, amenities, terms, and benefits.
  

Team Leadership & Collaboration

• Lead and support 1–2 Account Support team members.
  

• Work cross-functionally with partner relations and marketing teams to enhance service delivery.
  

• Identify opportunities to improve systems and processes for a smoother guest experience.
  

• Partner with business development on new account planning and growth strategies.
  

Networking

• Represent the company at client and industry events during the week, with occasional evening commitments.
  

Requirements

Desired Experience & Skills

• Minimum of 3 years booking management experience within corporate travel, serviced apartment agencies, or global relocation.

• Demonstrable commitment to delivering exceptional, 5-star customer service through thorough research, continuous product knowledge development, and clear, consistent communication.

• Proven ability to prepare quotations that simplify complex information, ensuring a smooth client engagement process.

• Proactive in identifying discrepancies, resolving issues, and driving process improvements.

• Skilled in managing multiple tasks simultaneously, meeting internal and external service level agreements efficiently.

• Experience overseeing a pipeline of new enquiries and bookings, while providing guidance and support to an account management team member.

Application process:

• Submit Your Application: Email your CV and cover letter to Gavin Pereira at [email protected] . The cover letter should summarise your relevant experience, skills and motivations for the role.
• Phone Interview: If successful, you will be contacted within 7 days for a phone interview.
• Assessment: Following the phone interview, if successful you will need to complete an assessment.
• In-Person Interview: If you pass the assessment, you will be invited to an in-person interview at our Hammersmith office during business hours.

Benefits

• Salary dependent on experience
• Annual Bonus Scheme
  
• 23 days annual leave plus bank holidays
  
• Day off for your birthday
  
• Well connected modern office with refreshments & events
  
• Health benefits scheme (including optical, dental, wellness allowance) EAP and retail discounts (after probation)
  
• Professional development opportunities
  
• Collaborative and supportive team environment
  
• Opportunity to work with a growing company and shape its future
  

This is a hybrid working role, normally working a minimum of 4 office days per week in our Hammersmith HQ. However, during the probation period you will be expected to work 5 office days per week.

The office hours are 9am to 5.30pm (lunch is half an hour) Monday to Friday.

On occasions you may be required to work outside these hours to fulfil your role. No overtime is payable.