Receptionist - ETM Collection

Role Overview:

At ETM Group, being a Receptionist is a key front-of-house role and an essential part of delivering a seamless, premium guest experience. You are not just managing arrivals — you are the first impression of the venue, setting the tone for exceptional service and ensuring every guest feels welcomed, valued, and looked after from the moment they arrive.

Across our ETM Collection venues — from rooftop restaurants to refined dining spaces — our Receptionists play a vital role in managing reservations, greeting guests, and coordinating the smooth flow of service. You will work closely with the management and floor teams to ensure efficient seating, accurate bookings, and a consistently high standard of guest care.

As a Receptionist, you will be responsible for handling bookings, managing guest enquiries, and maintaining an organised and professional reception area. This is a hands-on role where communication, organisation, and attention to detail are essential, along with a calm and confident approach during busy service periods.

If you are professional, personable, and passionate about delivering excellent guest experiences, this is an opportunity to grow within one of London’s leading hospitality groups.

Company Benefits:

• Competitive industry pay (based on salary & Tronc)
• Guaranteed 48 hours per week contract
• 50% discount for you and up to 5 friends at any of our venues
• Paid annual leave
• Pension
• Quarterly Bonus Scheme
• Generous employee referral scheme
• Discounted shopping at many high street stores
• Cycle to work scheme
• Access to Stream for better money management
• Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program
• Group wide Learning and Development opportunities
• Complementary hot drinks in your venue
• Complementary meal on shift
• Your birthday lunch is on us

The Ideal Candidate Will Present:

• Experience: Previous experience in a receptionist, host, or front-of-house role is essential.
• Guest Focus: You are welcoming, friendly, and confident in engaging with guests.
• Organisation & Detail: You are highly organised and able to manage bookings and reservations accurately.
• Communication Skills: You communicate clearly and professionally with guests and team members.
• Professionalism: You maintain a polished, calm, and professional approach at all times.
• Calm Under Pressure: You stay composed and efficient during busy service periods.
• Positive Attitude: You bring warmth, energy, and consistency to every shift.
• Team Player: You work closely with the wider front-of-house team to ensure smooth operations.

About Us:

ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London , — we deliver exceptional food, drink, entertainment, and guest experiences across the capital.

From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge.

ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.