Luggage Associate

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The Chancery Rosewood - opening in Summer 2025, a Rosewood Hotel Group property, is h oused in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.

We are seeking a Luggage Associate to deliver exceptional service by ensuring our guests' luggage is handled with the utmost care and efficiency. Providing seamless support, anticipating guest needs, and delivering outstanding service with a warm and welcoming attitude. You will collaborate with all departments to ensure smooth operations, ensuring an exceptional experience for our guests and contributing to the hotel’s reputation for excellence. T his role is due to start in July 2025 .

Key responsibilities:

• Expertly handle and transport guest luggage with the utmost care, ensuring timely delivery to guest rooms and storage areas.
• Proactively assist guests with their luggage during check-in, check-out, and at any other required times, always exceeding their expectations and delivering exceptional service.
• Maintain the luggage storage to ensure it is clean, organised, and secure, providing efficient access when needed.
• Effectively manage guest requests, ensuring timely, accurate follow-ups and resolutions to maintain a positive guest experience.
• Collaborate effortlessly with colleagues across departments, ensuring seamless service and a unified guest experience.

About you:

• You have a genuine passion for guest satisfaction, always seeking to craft memorable experiences.
• Your exceptional communication skills allow you to build strong, lasting relationships.
• You’re a team player, always willing to lend a hand and support your colleagues to keep everything running seamlessly.
• You anticipate challenges before they arise and find solutions quickly.
• You are adaptable and resourceful, always finding creative solutions to challenges and ensuring things run smoothly.

Benefits:

• 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
• Discounts on Food & Beverage
• Flexible benefits scheme
• Give days – A paid volunteering day of leave annually
• Birthday day off – A paid day of leave for your birthday
• Developmental & social calendars
• Life insurance
• Enhanced sick pay policy

Diversity and Inclusion

We believe in bringing together individuals for the long-term success of our hotel and the communities we operate in. We are committed to offering a transparent, fair and consistent recruitment process for all. Ensuring equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.

About Rosewood

Rosewood Hotel Group is one of the leading global lifestyle and hospitality management groups. Our foundation is a commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which our hotels operate. By doing so, we strive to become the industry leader in delivering the true meaning of hospitality.