Account Handler - Commercial Insurance

Robert Gerrard (part of the Jensten Group) is currently recruiting for a Commercial Account Handler to join our specialist Lift Plan team in Chingford.

Our welcoming team of 7 sits within a broader broking office of 21 colleagues. As the UK’s leading lift liability insurance broker, we offer the most extensive range of specialist policies for the lift and escalator industry. More than 700 companies trust Lift Plan®—our tailored liability package designed exclusively for lift engineers, consultants, designers, and manufacturers.

This is an office-based role, located directly opposite Chingford train station, making commuting easy.

Key Responsibilities:

• Provide day-to-day support to clients in a professional, timely and efficient manner - handling quotations, new business, mid-term amendments and renewals
• Manage the administration of insurance policies, including midterm adjustments and cancellations, whilst ensuring all documentation is accurate and compliant with company standards
• Prepare and present insurance quotations and renewal terms to clients. Collaborate with underwriters to secure competitive and comprehensive coverage
• Communicating with clients and ensuring that they are fully aware of the cover provided and any gaps in cover or significant terms, conditions or exclusions
• Actively re-broke existing business to ensure clients receive the best possible coverage and competitive terms
• Assist clients when reporting a claim and liaise with claims handlers to facilitate an efficient claims resolution

About You:

We are looking for someone with insurance understanding to join our team and help to maintain and develop strong relationships with new and existing clients. The ideal candidate will be motivated, pro-active and passionate about growing the business.

This is a great opportunity to progress your career and join a company who can support your progression.

Other skills/requirements:

• Previous insurance experience – ideally with Liability knowledge
• Excellent customer service and communication skills
• Strong attention to detail and multi-tasking abilities
• A genuine passion for learning and developing within the insurance industry
• Acturis system knowledge and experience (preferred but not essential)

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex-benefits- A range of flexible benefits to choose from, that are most important to you
• Group Life Assurance cover
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Professional qualification study support relevant to your role and career
• Perks at work- amazing discounts on cinema tickets, gyms, meals out, luxury items etc.
• Holiday purchase scheme- up to 5 days annually

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace—combining scale, expertise, and entrepreneurial spirit.

Operating through six specialist divisions—Network Broking, Regional Broking, Schemes Broking, Specialist Lines, London Market Broking, and Underwriting—we deliver tailored insurance solutions directly to clients and through a network of trusted third-party broking partners.

Thanks to a combination of strong organic growth and strategic acquisitions, Jensten is now a Top 10 Independent Broker, placing over £650 million GWP into the market. We employ more than 1,000 people across 35 locations and work with 85 entrepreneurial franchise holders across the UK.

We fill the gap between large consolidators and local brokers—offering the scale and capability to compete at the highest level, while maintaining the agility, culture, and client focus of a truly independent business.

And that’s why you should join us.