COMMUNITY MANAGER

SALARY UP TO £38K + DOE

FTE + FREELANCE OPPORTUNITIES AVAILABLE

WHO WE ARE LOOKING FOR

We are looking for an experienced Community Manager with a passion for growing brands via community management to join our social media team. The ideal candidate will be a social-first thinker, have excellent communication skills & a track record of delivering next-level community management for major brands.

FULL FAT

Full Fat is an award winning Cultural Communications agency in London with teams across PR, Social & Influencer. We create campaigns that culturally resonate with audiences, for an exciting roster of clients spanning lifestyle, f&b, festivals and events. The agency is made up of a team of creative, inspiring and talented individuals who all work to a common set of values - Human Connection, Adventure, Good Vibes, Curiosity and Being Accountable.

We are committed to ensuring diversity, equality and inclusivity across everything we do, driven by Full Fat’s DEI Committee, made up of employees at all levels with diverse backgrounds. The agency was recently awarded Diversity & Inclusion Champion at the PR Week Awards 2023 + 2022, a top 10 PR Week Ethnicity & Gender Pay Gap employer and most recently Best Boutique Agency 2025, and best Campaign Effectiveness Award 2025.

ROLE OVERVIEW

You will lead community management strategy & community engagement on our biggest clients, in alcohol & soft drinks space across social.

You will:

• Have a minimum of three year’s experience within a similar role either agency-side or inhouse

• Be an excellent writer who loves developing brand tone of voice on social & brings a vibe to talking to social communities. Who loves working on content calendars, proactive moments & brand-to-brand conversations across social channels

• Lives & breaths social. With a finger on the pulse of industry trends, social media developments & community management/ building trends

• Understand the value of community management in driving earned & increase brand awareness

• Have prior experience & demonstrable results of delivering awesome community management for a large brand

KEY RESPONSIBILITIES

Community Building Strategy

• Contribute to & lead on community engagement strategy, building an engaged online community across multiple brands on lead social channels

• Monitor conversation & sentiment via social media listening. Able to adapt these insights into community management approach

• Be the voice of the community with social team & the client to support on decision making & creative direction

• Identify and nurture brand advocates within the community. Encourage user-generated content and amplify positive stories

Reactive Engagement

• Monitor social media channels for brand mentions, comments, & messages

• Respond quickly & help increase engagements, drive love & followers, while embedding the brand in culture

• Previous Sprout Social experience a bonus

Proactive Engagement

• Lead proactive community management that boost engagement, humanises the brand & drives earned value

• Leverage social listening tools to identify what conversations to engage with

Analytics and Reporting:

• Monitor key social media metrics and provide regular reports on community engagement

• Use data to identify trends, track the success of initiatives & adjust strategies accordingly

Crisis Management

• Develop and implement a crisis management plan if necessary

• Address & manage negative feedback or issues promptly & professionally

Business development

• Support Full Fat’s owned channels and delivering marketing strategy

• Support on new business pitches, owning community management activity

THE RIGHT CANDIDATE WILL

• Love social

• Have a passion for driving brand through industry leading community management

• Have a positive, can-do mentality

• Be an excellent communicator & writer

• Be able to use social media listening tools effectively

• Be honest, hard-working, creative, empathetic and a team play er

FULL FAT+

At Full Fat, employees can enjoy a wide range of benefits, which have helped us to become certified Great Place To Work status. These include:

• 25 days holiday PLUS Bank holidays (8 days), 1 day for your birthday and 3/4 days off over Christmas + NYE on top of your allocation

• A social and cultural programme, incorporating paid-for recurring experiences as well as well-being and health-focussed events

• Private Medical Care

• Annual team away days trip and Christmas party

• Lieu time, for any time spent out at client launches/festivals

• Flexible working with 8-10 am starts - it’s up to you

• Hybrid working policy

• Healthy snacks and fresh fruit are delivered to the office on a weekly basis

• Monthly lunch on the house

• Annual company-wide bonus scheme

• Cycle Scheme

• Nursery Scheme