Technical Product Owner, Genasys Platform

In good company.

Hamilton (NYSE: HG) underwrites specialty insurance and reinsurance risks on a global basis through its wholly owned subsidiaries. Its three underwriting platforms: Hamilton Global Specialty, Hamilton Select and Hamilton Re, each with dedicated and experienced leadership, provide access to diversified and profitable business around the world.

Headquartered in Bermuda, Hamilton has over 600 employees with key underwriting operations in London, Bermuda, the US and Dublin. We work collaboratively, we share a passion for the service and results we deliver, and we know that what we do each day is meaningful – to our customers and our business. We believe we are ‘In good company.’ with everyone we interact with.

We're looking for a

Technical Product Owner, Genasys Platform

The technical product owner for the Genasys Insurance Platform will collaborate with cross-functional teams and stakeholders to drive platform enhancements, support policy administration, claims, reporting, and downstream systems. This will be a hands-on role that will play a key part in delivering new development, resolving issues, and managing business-as-usual (BAU) operations.

What you will do

• Partner with the Senior Platform Product manager to manage applications on platform and support BAU needs

• Engage with stakeholders across business, technical, and vendor teams to gather requirements, align priorities, and ensure clear communication
• Develop, configure, and maintain forms, clauses, and minor platform changes internally to support business needs and enhance platform functionality
• Provide hands-on technical support to resolve platform issues, working closely with the Genasys vendor to meet SLAs and keep stakeholders informed
• Drive new product development and process enhancements on the Genasys platform, ensuring alignment with stakeholder expectations
• Manage tickets in Azure DevOps, facilitate scrums, and coordinate with vendors to ensure timely resolution of issues for business and operations teams
• Write detailed user stories, requirements, and support QA and UAT testing to ensure high-quality delivery
• Provide training on the Genasys platform for technical, functional, and business users as needed
Leverage domain and technical expertise to design solutions that align with platform standards and stakeholder needs

Conduct Standards

• You must act with integrity
• You must act with due skill, care and diligence
• You must be open and cooperative with regulator/s
• You must pay due regard to the interests of customers and treat them fairly
• You must observe proper standards of market conduct
You must act to deliver good outcomes for retail customers

What you require for the role

• Proven experience as a policy administration system configurator (forms, clauses, and fields) with business analysis and product owner responsibilities
• Deep technical expertise with the Genasys platform, including hands-on experience in developing and configuring forms, clauses, and minor platform changes internally
• Proven stakeholder management skills, with the ability to build relationships, manage expectations, and drive consensus across diverse teams
• Strong understanding of MGA and specialty insurance markets, with a willingness to learn Hamilton’s specific business processes
• Proficiency in data analysis and problem-solving, with advanced skills in Excel and Microsoft Office Suite
• Excellent communication skills to collaborate with cross-functional teams and stakeholders
• Ability to work independently and as part of a team in a fast-paced environment
Innovative, inclusive, and results-oriented mindset with a focus on leveraging data and technology

What you can expect from us

At Hamilton, we offer a vibrant, entrepreneurial and collaborative workplace shaped by our values: Be Smart, Be Sensible, Be Open and Be More.

Our employees consistently say they would recommend Hamilton as a great place to work — a testament to the inclusive, supportive, and empowering culture we’ve built together. We embrace individuality, value diverse perspectives, and recognise the unique contribution each person makes to our continued success.